T-Mobile

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Address: 273 S Randall Rd, Elgin, IL 60123, USA

Phone: (847) 841-8976

Website

State: Illinois

Zip Code: 60123

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Reviews

Horrible service when a sales person can take advantage of an elderly person. Told him lies when saying his bill would be cheaper and get a free tablet when it reality it was more a month,  added a line, added a monthly fee for the so called tablet.... then when he tired to return it was told he couldn't return it couldn't help him out and told him more lies. Not recommending this location or sales people ever.

 7 years ago (15-10-2017)

Awesome staff, very friendly and always helpful. They always greet everyone as soon as they walk in, even when the store is packed and try to help you as quickly as possible. They answer your questions in detail, so you can understand all that is being done. 
The staff is very knowledgeable. They always make sure they let you know about any promotions they have going on, so you won't miss out. They try to make sure you are on the best plan possible for you and if your plan is outdated, they will suggest a newer plan to save you money. However, they do not try to push anything on you and are very professional. I've been to multiple T-Mobile locations and this one is by far my favorite. It's not the nearest location to me but, it's always worth the longer drive. Highly recommend this store!

 8 years ago (21-10-2016)

Yesterday I was welcomed and helped right away upon entering the store. I requested a new phone under warranty because mine has some issues. I was told I could get the phone the next day and I'd get a text letting me know it was there. I was in and out fairly quickly. I got a text today and it told me the phone was at the South Elgin location, which I avoid at all costs because of an overly interested employee (Alexander). I checked the Elgin store in case and I had to go to the South Elgin location and deal with the same creep as last time. Alexander from the other store told me this was done intentionally because the employees at the Elgin location are "lazy" and "they don't want to work". I never got my new phone and I do not plan on going back to the South Elgin location, EVER.

 8 years ago (20-05-2017)

Went in last night to return my Note 7 for the emergency recall.  Leaving for Texas, my grandfather is dying.  I need replacement phone, they told us to come bring in the phone.  Get there, told they won't take back without the box.  I have had the phone for three weeks, I didn't keep the box!  No where does it say bring in the box as well.  I need a replacement because I will not be allowed to take this phone on the plane.  My bf calls customer care, Mike the in-store sales rep. argues with customer care because they are telling him to give me a replacement phone.  Mike was heartless, spiteful, and a all around horrible human being.  Because he wasn't making commission he would not help me.  I will travel and when I get back we most likely will cancel our business plan with five phone lines.  I have never had such horrible customer service, or meet such a mean, horrible person. Disgusting, human, and disgusting place.  Go to a different location, because the manager did nothing and watched/heard everything.  They both should be fired, and would be if they worked where I do.

 8 years ago (14-09-2016)

Sales Rep didn't really care about my bussiness. He didn't specify what would happen to my bill if I switched my plan and he also future dated it so I was not able to use my high speed data right away. I ended up calling customer service later that day and they fixed it. 

 8 years ago (15-09-2016)

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