Tesla

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Address: 5180 Mayfield Rd, Lyndhurst, OH 44124, USA

Phone: (440) 461-1016

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State: Ohio

Zip Code: 44124

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Reviews

Tesla is a great company, but unfortunately hires incompetent sales people. I was contacted by Tesla inside sales person who scheduled an overnight test drive for me. The appointment was confirmed by email and two phone calls from Tesla. A day prior, I get a call from Rebecca and she confirms the appointment again, talks about financing etc. Five minutes later I get a call from her telling me that they have some sort of an event next day and do not have a car for me and there is nothing she can do. I called the main line and a gentleman told me they do not have enough plates to do any overnight test drives. Very disorganized and zero desire to take responsibility for the screw up. I was about to spend $125k on a car and was totally snubbed. In contrast the sales team and service department at BMW has always been excellent. Musk and the engineering team are sending rockets into space and you can't organize a test drive?Such sales people are a liability to an otherwise great company and should be ashamed of themselves. Is the service department as much of a mess?

 8 years ago (13-08-2017)

Tesla Cleveland is always so welcoming, they are always truly happy too see and interact with you. Service is top notch,  could not be more helpful.  Thank you very much!

 8 years ago (24-07-2017)

Excellent service! Made me happy to be a Tesla owner.

 8 years ago (02-11-2017)

Great service. I came from out of town with an emergency and they were extremely accommodating helping me get out of a bind. Thanks!

 8 years ago (11-07-2017)

Awesome people with Awesome service. My next car will be purchased here!

 8 years ago (06-10-2017)

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