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The Bike Rack

  1. Nebraska
  2. Nebraska Bicycle Store

Reviews, get directions and contact details for The Bike Rack

About

Visit www.bike-rack.com for more information.

Address: 14510 Eagle Run Dr, Omaha, NE 68116, USA
Phone: (402) 333-1031
moc.kcar-ekib@hcet ro moc.kcar-ekib@ofni
State: Nebraska
City: Omaha
Zip Code: 68116


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
What can I say... My wife purchased the bicycle I rode across America, RAGBRI, and BRAN on. The only part left that is original is the frame but that frame has some stories it could tell. The staff here are friendly and the selection of bikes and accessories will not leave you wanting. They have multiple sales throughout the year if you want to hold off on bigger purchases. My wife frequents the ladies night event each year and comes away with some nice goodies. All in all it is a great bicycle shop well integrated with the local community.
7 years ago (24-02-2018)
Finest selection of bike parts and accessories in Omaha. Great friendly and educated staff who really take the time to help. Plus, they are advocates for better cycling in our city. A+
7 years ago (25-02-2018)
Very friendly and professional. Also work very fast to service bikes.
7 years ago (17-02-2018)
We purchased a bike from here a couple of weeks ago and the sales guy said if there is a sale within the next month they will refund the difference. Well, a sale is on so I went back to get my credit. I talked to the guy that sold us the bike (he didn't remember me of course or our conversation) and said a manger will have to do it. The manger came over and said, sorry, we don't give credits like that. I told him the sales guy standing next to him said it would be no problem when I bought the bike. WRONG! So after much deliberation he said he'd give me a store credit. I wasn't thrilled, but said OK. BUT WAIT! THERE'S MORE!! Then he proceeds to tell me we purchased a 2018 model ( in July of 2017) and the sale was for 2017's and older. In the end I left the store with nothing. I will buy all my new Trek bikes from the Trek store in papillon exclusively now. I'm done with this place. All of my accessories will mostly be from Amazon with my prime membership and sometimes the Trek store. The customer service is horrendous at The Bike Rack in Omaha. They aren't even excited about selling bikes. Most of the sales guys seem just unenthusiastic and ho hum. Apparently, they don't care about keeping customers. Note, I bought another bike earlier this year from the Trek store and they even gave me a discount when no sale was going on. Lastly, remember, there is almost a 50% markup on Trek bikes at any store so they do have room to wiggle. I've seen the prices they pay for myself on their computer screen. Believe it.
8 years ago (29-07-2017)
The following is a response to the owner's response to my original review. It is really easy to write a response like that and say you take customer service seriously and want everyone to have a positive experience, and that might be true for you, as the owner; however, it is an entirely different story when it comes to making sure your employees actually take their jobs seriously and don't become so jaded that they treat a customer as an inconvenience. I have been treated as an inconvenience. There is no misinterpretation about this. The mechanic should have, and might as well have just explicitly said, "you are an inconvenience." In my original review I said this happened five times, and it did. Well guess what... Even after calling and talking to the manager Steve, and writing that review, I decided to bring my bike back to give you guys another chance. I didn't mention anything about the 5 previous attempts, the complaint to the manager Steve, or my original review, and I ended up having the EXACT SAME TERRIBLE EXPERIENCE when I brought my bike back into your store, the bike rack on 144th and Maple, about a week and a half after calling and writing that review. Seriously, the mechanic rolled his eyes and sighed when I said that I had bought the bike there and needed some free adjustments on my brakes and gears. He never made eye contact with me, barely spoke to me, and he did the work so quickly I thought he must be really good or he's not really being effective. As it turns out, it was the latter! Zero of the expressed problems were actually fixed! I know keeping a bike running properly takes continued maintenance! Did you even read my review? I kept trying to bring it in for this continued maintenance and not only are your techs not fixing it properly, THEY TREAT MY LIKE I AM AN INCONVENIENCE. So first, I would LOVE to enjoy my bicycle that works as it was intended, if it worked as it was intended, and second, I would appreciate being treated as a real human being with real thoughts and feelings by the people responsible for keeping my bike running properly with continued maintenance so that I can enjoy my bicycle that works as it was intended, that is assuming your techs can actually make my bike work as it was intended... WHICH THEY COULDN'T ACCOMPLISH 6 DIFFERENT TIMES! So are you actually going to do something to make this right, or are you going to write a response to this review making vague comments about caring about customer service so that it seems like you care?
8 years ago (09-08-2017)
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