The Pet Stop

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Address: 6401 Woodway Dr #163, Houston, TX 77057, USA

Phone: (713) 266-5869

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State: Texas

Zip Code: 77057

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Reviews

They have a reward card system. Seems nice, a little pricey but quick in and out with a good selection. 

 8 years ago (22-04-2017)

Friendly service, only place in town that carries the brand of food I feed my dog. A little pricy, but worth it.

 8 years ago (22-04-2017)

Always helpful and very well stocked when I visit. A  great alternative to the standard American diet for pets. My cat has food allergies, and they have limited ingredient varieties, which helps a lot.

 8 years ago (31-01-2017)

I have purchased several items from The Pet Stop previously but I had never  tried to return anything.  Last weekend, the owner was there and helped fit my small dog with a harness.  It is composed of small type ribbons and it broke after 5 days of my 11 pound dog wearing it when he walks.  It broke twice and I fixed it the first time and then it broke again and was not fixable.  It appeared to be flimsy.  Yesterday I returned to the store to return it and the tall man who is always there said they do not take returns and then accused my dog of chewing on it.  After it broke and a ribbon was dangling my dog did chew on it a little but he did not cause the break initially.  There was no talking to be done.  Period.  They do not take anything back.  So be careful people, you have been warned.  If a store will not stand behind their product and refund your money on a faulty item, they are not worth my wasting my time and money there.

 9 years ago (30-07-2016)

I'm not sure if these reviews are read by the store owner, but I'd like to take a moment to detail the events of my LAST visit.

On a previous visit I had purchased a dog car seat, that turned out to be to small, therefore, I returned to your store (10-Jan-2014) to exchange the car seat for the larger size. As I entered the store, the employee asked if I needed help, I explained my need to exchange the dog car seat for the larger size. At that point she informed me that POLICY on dog car seats is that all sales were final. This was the first time ANYTHING like that had been mentioned to me and when I inquired about why I wasn't informed of that when I purchased the car seat. The employee said something to the effect that they should have told you that when you bought it and then pointed to a sign that was more like a postage stamp (in that you had to really look for it to see it while you are double checking items you are being charged for, getting your payment ready or looking at the counter items for one last accessory) with lots of wording on it near the register. She further stated that there was nothing she could do and that the owner was not there that day.

For better customer relations, might I suggest the following:

1. The owner should NOT be the only person that a customer can speak with about a special circumstance.
2. EACH of the items in your store should be labeled in a fashion that the customer knows they are purchasing a NON-returnable item.

The item I wanted to exchange had been put in the car once at which point I concluded it was too small and NEVER used it . Had the employee bothered to LOOK or even ASK any questions before she RUDELY said NO RETURNS and NO OWNER HERE today statements, I might feel that AT LEAST an effort was made to assess the condition of the car seat before making a judgement on its status to be RETURNED or NOT.

I plan NEVER to come to this store again and I see no reason at this point to advise anyone I know differently, since other stores like Funny Fur, PetCO, PetSmart, Amazon, etc. do accept returns on this type of merchandise. 

I've been treated rudely, not properly informed that the item I was purchasing was non-returnable (which I think is getting close to the boundaries of fraudulent behavior) and lastly stuck with an expensive dog car seat that is too small for my dog and therefore UNSAFE to use.   I certainly understand having a no return policy on certain items, however if the customer doesn't know that policy (said policy is NOT EVEN PRINTED on the receipt) until they try to return it then what good is it?

I think a fair evaluation of the return should be accommodated prior NO RETURN response from your store.  

If contamination from one animal to another is reasoning behind your NO RETURN policy on certain items in your store, might I suggest there are several (some which you may have in your store) disinfectants (without damaging the item) that could be applied to these items to counter that concern. 

I'm sure I will NEVER hear back from the owner on this matter since you already have my MONEY and I'm sure that's what its all about for you. 

I'll be posting this as an OPEN letter on various web sites like Angie's List, Google, Yahoo, Better Business Bureau, etc. just to make sure future customers are informed on how The Pet Stop does business. 

 11 years ago (13-01-2015)

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