The Sofa Store

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Address: 1125 Cromwell Bridge Rd, Towson, MD 21286, USA

Phone: (410) 346-2400

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State: Maryland

Zip Code: 21286

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Reviews

We had been to six different furniture stores by the time we reached the Sofa Store. I was really hoping that we could find something affordable and comfortable, and luckily we did! Our salesman (Matthew) could not have been more helpful in finding us the perfect couch. Delivery was scheduled to be six weeks, but we had the couch in a little over four weeks. I'll definitely be coming back to the store whenever we need additional furniture!

 9 years ago (12-02-2017)

Beware of fake 5 star reviews.  The Sofa Store has been open for 4 years.  Currently,  19 of the 21 five star reviews were posted between 5 and 8 months ago.  Either no reviews happened before then, or The Sofa Store had them removed and manipulated the ratings using an online reputation management company.  This review will probably get removed as well, further proving my point.

As for my experience:

There was a plastic stopper missing on the bottom of my couch upon delivery.  The movers did not notice and upon putting the couch together the exposed screw grinded my hardwood floors very badly.  

The movers also put the couch together in a manner that blocked entry into the next room.  After the movers fixed their mistake and admitted error the owner gave me his name and number.  The number was fake and goes straight to voicemail.  

The Sofa Store is not accepting responsibility for this mishap, and they have somehow gotten in contact with the movers who also won't accept responsibility.

As for the quality of the furniture itself:

We purchased a $4,000 sectional sofa with power recliners.  The fabric is rather cheap and upholstered using Velcro.  Therefore, the fabric becomes wrinkled, loose, and old looking after about a week.

I only weigh 160 lbs and when I stand up to get off the couch the entire couch tips forward.  The materials are extremely light and cheap.  There appears to be a missing bolt & nut set as well.

The cords to the power recliners are huge power blocks that cannot be hidden with ease.  They do come unplugged with ease and I have to reach behind the couch to plug them in again before I can recline.  I imagine they are coming unplugged from the couching tipping upwards when I stand up.  

Overall I would not recommend.  I purchased some additional furniture from Value City a week later. The quality was FAR superior and the couch was $3,000 less expensive.

 9 years ago (09-12-2016)

I recently bought a leather sectional from the Sofa Store and Matthew Thacker was our sales consultant.  He was great to work with and my husband and I enjoyed the experience.  This is very unusual because we don't general enjoy buying large items as it is very stressful.  Matthew made everything easy and relaxing.  I've waited to post my comment because I wanted to make sure we were happy with our sofa before I recommended the Sofa Store.  I could not be any happier with our sofa or the entire experience.  I sent my neighbors to Matthew and they also bought a leather sectional for their house.  After this experience I will never buy anywhere else.  Thanks Matthew!

Donna Trout

 9 years ago (08-12-2016)

Although we had a fine experience in the store while purchasing our sofa, I am forced to give only 1 star due to the delivery company that was used. Our sofa was carried inside while it was raining with no wrapping around it, the throw pillows in a garbage bag and the actual sofa pillows (which were removable) were not secured by anything.  When the guys reached my porch (which was wet) and realized they needed to change the position of the sofa to fit it through the doorway, they flipped the couch which caused all of the pillows to fall onto my wet and muddy porch. Did I mention the sofa is white? So while they continued to move the sofa inside and I frantically cleaned the cushions (a new record of having to clean the couch before it even got into the house!), all the delivery guy said was "I will have the store call you". I filled out the paperwork and made a note of the incident and waited for a call from the store to send someone out to clean the cushions. Did anyone ever call me? No.
 I will never buy anything from that store again and I suggest that you don't either. Shame on them for hiring a terrible delivery company to transport two thousand+ dollar sofas.

 9 years ago (26-01-2017)

The salesman has very helpful and made me feel very comfortable with my purchase. I recommend the Sofa Store for quality furniture and great prices.

 9 years ago (29-01-2017)

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