The UPS Store

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The UPS Store Lansing offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Inside The Frandor Mall Next To Kroger.

Address: 503 Mall Court - Frandor Mall, Lansing, MI 48912, USA

Phone: (517) 664-1855

Website

moc.erotsspueht@9215erots

State: Michigan

Zip Code: 48912

Update Info

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Reviews

Sent a package out from this store. My package then got returned back to the store. So I went back into the store to try to figure out why it was returned. After I looked at the package I found out the reason. The apartment number was wrong on the slip (that UPS types into their system) The accidentally put a "5" instead of a "S". Which is understandable. But then they said it was my fault that this mistake occurred and I would have to re pay for the whole thing in order for it to get re-shipped! Obviously I wasn't going to do that for a simple mistake they made. They gave me a phone number to corporate UPS and I spoke with the head of customer service, she then said "I'm sorry for this to happen, since the location you shipped it out from is a privately owned location there is nothing we can do. But if I were them or If you were to ship it out of a corporate store, we would have shipped it out free of charge. It's unfortunate they wouldn't do this for you."  Wish the situation was handled better, I'm sure this store could have done something about this situation instead of blaming their customer and saying there is absolutely nothing we can do.

 8 years ago (04-05-2017)

Came here on a Saturday morning, traveling from out of town, to get some closing docs notarized and overnighted back. Mike was here, to notarize the docs, and he also was efficient and calm and helped me get through a huge stack with ease.  He also was able to assist Other customers while I completed paperwork.  In years of coming to UPS stores, he may be the best employee I have ever encountered. Truly. 

 8 years ago (22-04-2017)

Rick was rude and acted like I inconvenienced him. Please explain to me how the hell your behind a counter and can't even explain shipping properly. I was trying to be patient as his so called system was "acting up". I waited until he saw all the customers that came after me ... I counted 6! He checked them out all on the same "system" that was acting up. He quoted me different shipping amounts and times then says "oh it's only for 2 days". So I went ahead and paid $142 for 2 business days shipping which turned into a week. I called today and this idiot says he doesn't time to explain these things with me. PLEASE don't go to this location!

 8 years ago (07-02-2017)

Everyone I've spoke to here is incredibly rude and made me feel stupid for not understanding how their mailing process works. I'm now being charged for an item I returned through UPS because UPS doesn't follow through and track their own packages. I should mention it was Rick the store manager who repeatedly interrupted me over the phone saying it was my responsibility to keep hold of my tracking number. I sent this package over a month ago... I assumed there was no need to track my package any longer so I threw it out.

 8 years ago (02-02-2017)

This location is easy and quick. No problems whatsoever.

 8 years ago (17-03-2017)

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