Thomas E Clark Inc

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Address: 2412 Linden Ln, Silver Spring, MD 20910, USA

Phone: (301) 608-0550

Website

State: Maryland

City: Silver Spring

Zip Code: 20910

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Reviews

I've used Thomas E. Clark, Inc. several times and have never! had a problem... They are prompt and courteous.  Recently I had an ongoing issue with my toilet and they kept helping me till issue was resolved.

 7 years ago (17-02-2018)

Thomas E. Clark replaced my failing York gas furnace with a Carrier today.  The company makes full use of text notifications, and, their technical staff are very good.  The price was quite reasonable.

I totally recommend this company.

 8 years ago (15-11-2017)

I am so pleased with the service I I received from Thomas E. Clark. This is the second time I have done business with them and they exceeded my expectations. The guys were so knowledgeable and courteous. I am so happy I chose to go with them again. They will continue to have my business in the future!

 8 years ago (18-08-2017)

There are a few times in life that I have taken the time to leave a review. I find that most of the time people write reviews when they are dissatisfied. My A/C stopped working last Sunday and I called Thomas E Clark and the owner called me back. within 2 hours he sent Matt over to look at the unit. After attempting some repairs it turned out that the 16 year old unit needed to be replaced. Mike called me Sunday night and was able to get Mike had an estimator out Monday morning and I had a proposal in my email within an hour with several pricing options. We decided on an option and Mike was able to work us into an already jam packed schedule. He sent a crew over that started working on the job at 3pm and did not leave until 11pm. Carlos the technician refused to leave because he knew about the upcoming heat wave and wanted to make sure when he came out on Saturday to finish the  job we had cool air by the afternoon. Mike and Carlos were some of the best contractors I have ever worked with. And the pricing was much better then the other 2 quotes including Micheal and Sons.

 8 years ago (08-06-2017)

I am a native Washingtonian, and my family previously had used and liked Thomas E Clark for over 20 years.  In particular, the technician named Jason is stellar.

Their admin staff and scheduling has recently gone through the tubes, and I they are not worth the hassle.  I recently placed multiple calls, emails, etc both during office hours and during off hours requesting an appointment with Jason.  In spite of spending a lot of time repeating the story and my request, they failed to ever contact me.  The people who pick up the phone initially fail to identify themselves, but are actually dispatchers who are utterly clueless and inept.

A couple of weeks ago, and only after voicing my complaints, the dispatchers finally put me directly through the HVAC dept, and they scheduled an appointment with me between 8-9 AM this morning this AM.  He failed to show up, and after multiple wait times with the dispatcher and my members of the HVAC staff, I ultimately spoke with an exceptionally unprofessional rude person by the name of Mike Hartmann.  He is rude, horrible, and terrible.  As a result, I will never even bother with Thomas E Clark in the future.

 8 years ago (25-05-2017)

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