Toyota of Batavia

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Address: 3899 W Main Street Rd, Batavia, NY 14020, USA

Phone: (888) 909-8585

Website

State: New York

City: Batavia

Zip Code: 14020

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

We brought our mother, adult daughter and son-in-law here today just to look at cars.  Both ended up purchasing and had a fantastic experience.  Sales staff Jason and Pat were friendly and went far and above to make the sales were easy and stress free. Zero pressure!   Both cars were used.  Each was in great condition and purchased below book pricing.  I highly recommend the sales staff and dealership.

 9 years ago (20-02-2018)

We knew exactly what we wanted--which model, which trim line, which options, and what color.  All other dealerships in western NY tried to sell us cars already on the lot.  Steve Schaefer took the time to listen to us, let us know it would be a special order and would take some time.  It took us perhaps an hour to get it all set up, including emails back and forth.

We got periodic updates from Steve--when it was scheduled to be built, when it was done, when it was loaded on the truck, and of course when it arrived.  He never seemed in a rush, and was personable and funny.

What prevented giving the dealer 5 stars:
1) The very first time we went to the dealership (before we started the serious shopping process), we were completely ignored.  We were probably there for 10-15 minutes, poking around the vehicle we wanted, sitting in it, etc, and no one ever approached us.

2) The upselling.  It took 45 minutes to give the finance guy two checks.  Most of that time was spent showing us videos of all the awful things that could go wrong outside of warranty coverage, and trying to sell us optional care plans.  (We declined them all.)

3) The vehicle "walk-through."  This took a half an hour, and was too short by at least 30 minutes.  Automatic-this, automatic-that, phone syncing, cameras, radar, warning buzzers, alert lights, app system, navigation system, satellite radio, emergency system, seats, mirrors, windows, displays, etc, etc.

We recommend the dealership, and especially Steve Schaefer.

 8 years ago (05-05-2018)

I've leased five RAV4's here over the past three years. They handle business and customers the proper way. Ask for Steve Schaefer to ensure the best deal in WNY.

 8 years ago (30-03-2018)

You will not  be disappointed by the sales team at Batavia Toyota. These guys go above and beyond to make sure all the details are taken care of!  Do yourself a favor and start your search for your vehicle here – you will save yourself a ton of time and money. They make sure  you get exactly what you want.

 9 years ago (01-12-2017)

This is the fourth car that I have gotten from Toyota of Batavia and I have gone every time to see Chris. I was one of his first customers and he has always been polite, respectful, and makes customer service his main priority. He made leasing 3 cars and buying one more a breeze because I didn't feel he was trying to sell me anything extra. A great person to help customers get the vehicle they need.

 9 years ago (08-06-2017)

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Toyota of Batavia

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