Toys"R"Us

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Address: 105 Plaza Dr, Vallejo, CA 94591, USA

Phone: (707) 557-5552

Website

State: California

Zip Code: 94591

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Reviews

I have been shopping @ this store for 4 years. Never had a bad experience! But never an excellent experience.
People there seem to not have a true passion for the job that they preform.
This is not a negative comment just my experience.

 8 years ago (31-07-2017)

Went to store for aspecif item. Duck tails key chain. Customer swrvice desk gurl didnt know what they were, didnt want to look it up,and said they might be in electronics.  No one there to help.
Found a worker and asked for help again. He tried to see where they would be but gave up and said he was going to look in the warehouse.
So I called Wal-Mart. They went beyond helping me. They checked the warehouse and online. W.e get the toys on Monday,  thanks for Wal-Mart's help.
Toys r us sucks in their customer service at the Vallejo branch

 8 years ago (22-07-2017)

Clean store I found exactly what I needed for my daughter's first summer!

 8 years ago (06-06-2017)

Came with a friend who tried to price match something from the toys r us website but the staff would not cooperate. 

My friend then ordered the item for in-store pickup but the staff advised us to come back "in an hour or so while the order is processed." This is after we had walked the item to the register and ordered online with the staff looking over our shoulder. We showed the staff the confirmation email and receipt but apparently that wasn't enough proof of purchase. 

Finally, hours later, the store sent an email stating that the item that we walked to the register was ready to be picked up.

Jesus.

 8 years ago (07-12-2016)

Good costomer service, employees are always willing to help no matter how understaffed they might be. 

 8 years ago (13-01-2017)

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