Troys Florist

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Address: 1524 W Nebraska Ave, Peoria, IL 61604, USA

Phone: (309) 687-5857

Website

State: Illinois

City: Peoria

Zip Code: 61604

Opening Hours

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

I ordered an arrangement delivery and everything was confirmed via email. The following morning at 11:30 I received a call from Troy's to inform me that the flowers in the arrangement I selected now have a premium because the delivery is in Hawaii. I live in Hawaii. The address for Troy's Florist in only a few miles from where I live, and even closer to the location of delivery. The woman told me it would cost an additional $30, but that she would be willing to settle for $15. The arrangement price was originally $50. No stuck in the situation I authorized the additional $15. I told the woman I would be immediately going to Yelp. She replied,"You can do that". Now, after reading all the reviews, I wish I'd cancelled my order. Fingers crossed.

 7 years ago (03-04-2018)

due to the high prices on their funeral arrangements I picked one from a different category. When they went to fulfill the order and realized that it was being sent to a funeral home they emailed me saying that I would need to spend another $30. I argued that I just wanted to send my friend some flowers for his grandmother and eventually they relented but trying to up the price just for a funeral is wrong.

 7 years ago (10-04-2018)

Troys Florist is a complete SCAM !!  They are Not a locally owned store front.  It is a Call-Center that takes phone orders, and then they call a local florist for delivery.  I called them for a Next-Day Floral delivery.  They did NOT make the delivery NOR did they call to inform me that the delivery was NOT made (I presume if I did not know the delivery was not made, they would have just kept my money!) I called them the next day and they told me that they had no explanation  as to why the delivery was not made....it just wasn't.  They didn't care that my friend did not receive a floral arrangement that I requested from them while she was watching her father pass away.
Again, this is a Call-Center.  There was NO customer care Nor concern for me Nor for the undelivered floral arrangement.  I asked to be transferred to the manager, who also could care less and was quite rude to me on top of it all.  Refund was requested.

 7 years ago (14-04-2018)

If I could give them zero stars, I would!  Placed an order on a Friday received a call that day that the florist could not deliver that day because of a large order as well as could not provide the flowers for the arrangement in the colors...I was extremely flexible and said no worries deliver on Saturday and only use one color. Asked for assurance that the order would be filled and look nice especially due to the big commitment they had on Friday. Received a TEXT message on Monday  to call in regards to the order (which in my opinion is totally unacceptable customer service).  When I spoke to the representative she informed me that the florist had no reason for not delivering it on Saturday and no reason for not contacting me on Saturday to inform me it was not delivered, but it would be out on delivery today. 
 I would strongly advise never using this company.  I wish I knew the florist they went through as well so I could advise against using them too.

 7 years ago (05-02-2018)

Do NOT waste your time and money with this company. Their customer service is HORRIBLE, and all they want do is rip their customers off. We ordered a flower arrangement from them for a funeral. When we ordered from them, they told us they have a store located only a few miles away from where the actual funeral was going to be held and that they had the exact arrangement we wanted there. They sent us an email the next day to let us know they didn't actually have the arrangement we purchased available and that we needed to get in contact with them to go over our purchase and get a new one. In the email, they specifically told me they would not make any changes or move forward with anything until they spoke with me. I got back with them not even an hour later to tell them just to cancel the order completely because I wanted to go with a different company instead. They responded by telling me that they couldn't cancel my order because they already sent a new order out for me (without talking to me first at all), and here's the best part.. The new order they decided to make for me, it was going to cost me even more money than the arrangement I originally picked. So, they told me I was going to have to pay even more for an order I didn't even want or agree with, then proceeded to argue with me through email over the whole situation. By the end of it all, the customer service person told me that they refuse to give me my money back, but they were willing to not charge me the extra money that was needed for the new order (oh, how kind of them). They told me that they could not refund me because the order was already sent out, which doesn't make sense because I was told my order would be placed on HOLD until I was spoken to. I eventually just gave up and told them to keep the money, because the conversation wasn't going anywhere. When I arrived at the funeral, the flowers they sent looked awful. It looked like someone ran to the nearest park and picked the shittiest/already dying flowers and put them in a cheap, ugly vase they probably bought from a local Dollar General for $1. This overall arrangement looked NOTHING like the original one I purchased and was way smaller too. It cost me $100 for the whole thing. I cannot believe how these people run their business and treat their customers. They WILL rip you off. Do yourself a favor and don't bother buying from them. Just go outside, cut some flowers out of your neighbor's yard, throw them on the ground and step on them a few times, then put them in a vase. You'll pretty much be getting them same thing had you actually bought from them. Beware.

 7 years ago (17-11-2017)

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