Two Men and a Truck

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Address: 4125 Crystal Hill Rd A, North Little Rock, AR 72118, USA

Phone: (501) 386-9677

Website

State: Arkansas

City: North Little Rock

Zip Code: 72118

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Very very poor service. Used them for a move in-town. They quoted us at hourly rate with minimum hours, plus a rate in the increments of 15 minutes thereafter, plus travel charge - all of which we agreed to. They estimated approx. 4 hours for just the moving of furniture and boxes (we opted to pack ourselves), starting at 8 am on a Saturday. Their guys didn't show up until 9 am, saying that’s when they were supposed to start. Ok - maybe a little misunderstanding. After arriving, they spent 30-45 minutes doing paperwork, visual assessment, bringing blankets and dollies, etc. 

Then, the guys were taking their time in moving things and were unorganized. But they were polite and seemed to be hard workers - so we were okay. But come 1 pm, they were only 60% done and they said they had another job scheduled at 2 or 3 pm. And that they could come back on Monday to finish the rest for us. Plus they will charge us the travel charge again... What??!! 

We specifically scheduled the move on a Saturday so we don’t have to take off from work and have Sunday to unpack the essentials, assemble beds, etc. And we didn’t realize that they would schedule people back to back and not finish their jobs on the same day. After much back and forth with the ‘manager’ at the office, they agreed to not charge us for the additional travel... but still come back on Monday to finish the job. 

Come Monday, the same polite guys come to finish the job but they didn’t exactly treat everything carefully. Broke one of the drawers, chipped couple of furniture pieces (which we found later), damaged a mattress by putting it on dirty floor (it had dust stains and wood splinters from plywood of the truck floor) and handled our mattress topper almost as a door mat on the truck floor. The mattress topper became severely dirty and damaged. The movers signed paperwork acknowledging the damage to the drawer and the mattress topper. So when we tried to call the office to get a resolution, they either didn’t pick up the phone or didn’t get back to us for a follow up.

When we finally got answer by fighting with them, they claimed that our topper could not be $160 and asked for a proof of purchase or validity of it. When we sent them the direct link showing it was still the same price, they said they will get back to us. After months of back and forth, they sent us a form to fill out to claim reimbursement. And when we send that back, there’s no response. When we follow up on it, they say it’s been too long so now it cannot be reimbursed. 

After all the headache and stress they caused us, they completely deny any remediation... very disappointed! I’m appalled at their poor customer service and will never use or refer them to anyone!!!

 8 years ago (23-01-2018)

At 1st call / meet, the man seemed very professional & kind. When the movers/packers arrived however, there were added things & charges to the paperwork that weren't supposed to be there & while we were trying to discuss the matter, they had already started packing before papers were even signed. When we finally got ahold of the man in charge he was very rude & angry & he said he would no longer help us & he was pulling his crew. They unpacked what they had started packing very disorderly & made a complete mess not to mention filled the house with the smell of cigarette smoke. They also broke an antique glass that they haven't componsated for. We are extremely unhappy with their performance. This company is disorganized & the man in charge needs to be replaced with someone more suitable & responsible.

 7 years ago (03-04-2018)

Arrived earlier than we were told the previous day, so 5 stars on promptness. We sold a set of antique dining room furniture and the buyers hired Two Men and a Truck. While they were moving the curio cabinet, we hear a thud, wood cracking and the two men arguing about a step down off of the front porch. They then come back and tell us the leg was previously broken and ask us to sign a waiver stating as much, which we would not sign. I understand accidents happen, especially when moving fragile antiques, but OWN YOUR MISTAKE and do not try to pin the damage on us. They told us "technically we shouldn't have moved it in the first place since it was broken" yet had no trouble scooting it or wrapping it up. We had also moved it the previous day when the buyers were inspecting it.

 8 years ago (27-07-2017)

A coworker recommended Two Men and a Truck to me and I couldn't have been happier with the service I received. They were not only polite and professional, but were also very upbeat about getting a move started first thing in the morning. Even though the move had been estimated at four hours long, the three movers worked as quickly as possible, which led it to be only 2 hours. Despite having two flights of stairs to deal with they were able to get all of my items safely from one house to the next, including a glass-covered vanity. I would wholeheartedly recommend them for your next move, and I will be using them again.

 9 years ago (09-11-2016)

Excellent service! Two Men and a Truck made my move quick and painless. They took very good care of my belongings and took the time to wrap my antiques before moving them. I highly recommend!

 8 years ago (14-03-2017)

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