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U-Haul Moving & Storage

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U-Haul Moving & Storage

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 2516 4th Ave E, Olympia, WA 98506, USA
Phone: (360) 943-4511
moc.luahu@lridbbf380029
State: Washington
Zip Code: 98506


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Reviews
Store was dirty and not maintained. The staff didn't come across as well taken care of by Uhaul/franchise or whoever owns the place. Painful experience. Made an appointment to have a tow hitch installed. When we arrived we waited for 26 minutes in line to hand our keys off. No greeting or acknowledgment by the cashier/store attendant. She was meek and unable to multi-task. Their parking lot and truck yard was disorganized to the point of us being worried about leaving our vehicle. However they guy came out and moved it into the garage quickly so we felt assured that it wouldn't be damaged sitting in their lot with large trucks coming and going. When we arrived to pick it up the same store attendant was on the phone carrying on a meaningless conversation with someone who was bantering back and forth on which day they wanted to pick up a truck rental. Finally I leaned into the counter and asked that she put them on hold to address the people waiting. Again, she responded with a meek reply that the phone cord wasn't long enough (eek!). I told her that our experience had been painful. I sympathized with her being the only person in the store to help but urged her to please multi-task so that people weren't waiting for 30 minutes to drop off keys. It helps to look up and say I'll be with you shortly or at least see if there's something quick to be done. Will not ever return!
8 years ago (02-07-2017)
We made our reservation for a trailer at the Harrison Avenue location for three days and were given the total. The day we were supposed to get trailer, we received a call stating that we had to go to this location to pick it up. Upon arrival, we were told we could only have the trailer for three days if we purchased insurance - it's illegal in WA to require the purchase of secondary/additional insurance if you yourself already have full coverage. Then we were informed that the price would be more than price given at the Harrison Avenue location. We needed the trailer so we agreed to the insurance permitting they adjust the price back to what was originally quoted and reserved. Upon hooking up the trailer we realized the lights did not work (we haul with our truck quite a bit and never have issues with lights.) We pointed this out to the employee assisting, asked for a different trailer for safety purposes, and the employee outright refused stating that "that is the only trailer we can give you" even though there were others on the premises. Again, we needed the trailer so we decided to not fight this. Since we have had the trailer we have received harassing phone calls about returning the trailer to this location even though all the paperwork states it's a one-way rental and how we were supposed to return it earlier than what we reserved it for. I can only assume they either entered our entire transaction into their system incorrectly or they do not honor their rental agreements. The employees we have encountered were not helpful nor were they friendly. We contacted U-haul corporate regarding this subpar service in hopes these issues can be rectified for future renters. We will not be renting from this company again.
8 years ago (29-05-2017)
Rude and unhelpful I first called this location and requested a tow dolly. I was told there was one available and that I could pick it up between 10am-5pm, (I was never asked about what I was towing, or what I was towing with). I arrived there around 1030 and waited in the longest U-haul line I've ever encountered, (approx 30 mins). When it was finally my turn: (Conversation below) Uhaul guy: What can I help you with? Me: I called earlier and requested a tow dolly. Uhaul guy: Sorry, but we don't have any. Me: But I called earlier and reserved one. Uhaul guy: I don't know what to tell you, but we don't have anything. Me: So what the F**k, how was I able to call and reserve one? (He turned the monitor around so I could see the availability, to which I noticed my last name in a green bar) Me: There's my name and reservation right there. Uhaul guy: (clicks open reservation) Oh, you need just the 2 wheel tow dolly? Me: Yea, that's why I'm here Uhaul guy: So what are towing with it? Me: 03 Chevy Blazer Uhaul guy: You know I can refuse you service for providing false information. Me: What false Info did I give you? Uhaul guy: Says here you're towing a 92 Buick with an F-150 and you told me just now you were towing a Blazer. Me: I never said any of that, and I'm very curious how you even got that information. Uhaul guy: Well either way, the blazer is a rear wheel drive and I cant rent you this dolly. Me: So I drove all the way here for nothing? Uhaul guy: Well I can see what they have in Aberdeen (which is about 25 miles away) Me: Sure, I guess if that's my only option. Uhaul guy: Well can you step aside so I can help the next costumer? Me: (Shrugging my shoulders because he didn't finish assisting me after waiting there for nothing.) Me: waited for about a minute and gave up and left. This is my first bad review I've ever left for anything due to how aggravated I was with the service I received. He was very rude and treated me like a criminal for someone else mistake. Luckily a friend was willing to ditch his plans and spend his entire Sunday helping me go retrieve my vehicle.
8 years ago (05-06-2017)
Very nice and prompt customer service. Nice experience. I will from now on, continue any moving experience with Uhaul.
8 years ago (23-05-2017)
Always good experiences. Didn't have the trailer like they said they would but they still took good care of us.
8 years ago (29-05-2017)
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