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U-Haul Moving & Storage of Evanston

  1. Illinois
  2. Evanston Storage

Reviews, get directions and contact details for U-Haul Moving & Storage of Evanston

U-Haul Moving & Storage of Evanston

About

No Deposit or Administrative Fees - Free Online Account Management - Heated Storage Available

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 2125 Dempster St, Evanston, IL 60201, USA
Phone: (847) 864-8877
moc.luahu@lridbbf670857
State: Illinois
Zip Code: 60201


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Reviews
Easy reservation online and get good service. One time the tire pressure light turned on during driving. They honestly told me that it sometimes happens to that car, and will not charge me. Also, they will patiently go over the details of charged fee. One of the top choice for Evanston residents.
8 years ago (15-08-2017)
Buyers be ware of this location's unethical practice. They might trick you into paying double. Denise Ramirez told me $19.99 was only for 4 hours , that I needed to pay another $19.99 after 4 hours. When I called the cooperate number to "extend my contract for 4 hours for another $19.99, I found out $19.99 was the rate for up to 24 hours! So I called this location to ask them why I was told $19.99 for only 4 hours, a woman said because all trucks were rented out so It was available for 4 hours only. Another lie--they had a parking lot full of trucks, I was also able to make an online reservation for the same type/same time/same location at the rate of $19.99 for 24 hours . They were a bunch of liars. Both women were snappy and mean. The second woman screamed that because I "agreed" to the rate so no matter what they would charge me another $19.99 after 4 hours and hung up the phone on me!!! They obviously tried to mislead people into a short contract time, so they can charge double when you go over the time. Stay away from this location if you can. If you have to rent a truck from them, make sure to reserve on U-haul's website before you go.
8 years ago (11-08-2017)
Their products are decent, their facility is clean and presentable, and their staff is nice...until there is a problem. Then they are unprofessional, disrespectful, and they have zero idea how to deal with customers. One of their managers (I think he's the only man running the joint) is so uneducated and incapable of handling customer disputes it's shocking he has a job there beyond mopping the floor. I filed a credit card dispute (successfully) and was refunded a large portion of my invoice because the staff at this U-HAUL is inept. Thankfully I moved across the country so I won't have to deal with them again. If I did live there I would never consider using this facility again. And going forward I will contact another company before considering U-HAUL. Good job, U-HAUL. I won the dispute and you won't be getting my service again. Ta-ta.
8 years ago (21-06-2017)
I've only gotten boxes and tape here, and there were plenty to choose from. They also let you return unused ones. It's easy to shop here and the people who work here are friendly and helpful. Easier than dealing with Home Depot or places in the city, and the prices are affordable. It's spacious as well and seems pretty clean and organized.
8 years ago (05-03-2017)
Convenient location, nice staff. However inside building is cold, uninviting, concrete walls and floor. No discussion about the vehicle. Just check gas, get in and go. I reserved online and answered questions online to avoid wait time, but still waited when I came in as other customers were ahead filling in their info. Good closing hoirs for Saturday.
8 years ago (16-05-2017)
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