U-Haul Moving & Storage of Jonesboro

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1700 Red Wolf Blvd, Jonesboro, AR 72401, USA

Phone: (870) 932-0320

Website

moc.luahu@lridbbf260247

State: Arkansas

City: Jonesboro

Zip Code: 72401

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

My boyfriend and I move a lot for our job. We have used U-haul everytime. This is by far the best location. I'm not sure what the guys name was but the guy helping us outside with the trailer was both efficient and extremely friendly. He was funny, caring and seemed to actually like his job which is hard come by. Definitely would recommend this location for anyone looking to rent any type of moving vessel. (His first name starts with a D last name T)

 7 years ago (24-01-2018)

This has been the worst experience.  I know it sounds dramatic but it’s been THAT bad.
The brakes were not working right.
A tire blew because it was too worn. 
The lock didn’t lock. Called and was told it’s a courtesy lock so basically tough luck. (Who wants to put all their belongings in a truck that’s not going to lock). My friend went up there and finally got a new one. Side note: anyone with a U-Haul lock key can unlock yours too. 
Roadside assistance had no idea how to get to the truck so I had to drive all over town in my car trying to find them because they “can’t read street signs at night” to tell me where they were. 
After working on the truck for a while they just handed me the keys and walked away. Communication wasn’t there. No idea if it was ok or not.
Truck leaked rusty water from the top somewhere so a lot of stuff got ruined. They’ll tell you it’s water proof but it’s not.
I missed work because I’m still having to deal with uhaul.
They decided the truck needed to be towed. Fine. No big. 
Then the manager called to tell me that he was charging me for the tire because it was bent and charging me for the tow and he charged me for the miles AGAIN. Still haven’t seen a receipt or any paperwork on this but he charged my card before he even called. Not ok.
Not once did it go over any curbs or off road while in my possession. The ruts that he claims caused it do not even look like uhaul tracks nor are they near wide enough. You can google anything. 
I had gotten the insurance. Their home office said it will cover replacing my things but for it to cover the tire it’s the managers responsibility to file for it. The manager says it only covers if I’m in an accident. Idk what to do there.
He contradicted himself by saying that it was ok to drive it back myself and saying that there was too much damage to the wheel.
You cannot get an answer and if you do they send you to a recording that tells you to go online. Took 8 hours to get roadside assistance. Luckily I was only moving locally.
Even though I have photo and video evidence showing that I was not parked where the ‘’manager’’ says I was, he still refuses to take off the charges.
Im still waiting for corporate to get back with me but I’m not hopeful considering how it’s all been so far.
In summary GO ANYWHERE ELSE.

      
      
      
years ago (03-03-2018)

New management is great. Steve and Mike helped with a very complex issue our uBox experienced. No one could fix or even figure out the problem until these two took ownership of the problem and worked till it was resolved. Would be a 1 Star review if not for these two great staff members. We were extremely dissatisfied but they fixed things satisfactorily and honestly care about the customers. Additionally Keon (spelling?) was very quick to assist us with hitching and unhitching our trailer, another great staff member.

 7 years ago (18-10-2017)

Friendly and fast services. Moving kit was super handy. And love that uhaul will buy back unused boxes.

 7 years ago (27-09-2017)

Very impressed by the all around service provided. The staff was extremely friendly and helpful and the rental was well maintained. Would definitely recommend!

 7 years ago (31-07-2017)

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