U.S. Bank ATM - South Boulder & Henderson Smith's

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Address: 830 S Boulder Hwy, Henderson, NV 89015, USA

Phone: (800) 872-2657

Website

State: Nevada

Zip Code: 89015

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I would give them 0 but not an option.

If it was not for my husband, I would have left this bank months ago 

Their customer service is non existent.  I went in a month ago about my daily mobile deposit limit (which until last month was higher, and I have been depositing the same amount for months) where they suddenly lowered it.  They said they would fix it.  Guess what, they haven't.

The manager is condenscending and takes no responsibility for anything 

I am talking to my husband again and telling him that we are switching.

 9 years ago (09-07-2017)

OMG...I had the BEST experience with this location. The manager, Bryan Haupt was absolutely amazing. I had called the customer service line twice and had been on the phone off and on all day between my payroll and the bank because my direct deposit check had not gone into my account. The US Bank telephone customer service could not answer my questions or figure out why the money went to a closed account and the supervisor on the line was rude and demeaning, accusing my payroll of sending the money to the wrong account which was incorrect.  As soon as I walked into the branch and explained my situation to Mr. Haupt, he knew immediately what the problem was and resolved it. He made my payroll deposit available to me on the spot (even though it would not be normally deposited until the following Tuesday--4 days later!) He said he didn't want me to miss out buying my son dinner for his birthday as I had explained that was why I was so upset about the money not being there. He printed me checks to take to take to my job to correct the deposit issues. He acknowledged that it was not my payroll that made the mistake (as I was told repeatedly by the customer service telephone rep and his supervisor), and was apologetic about me being given incorrect information by the bank when the deposit was rerouted from a closed account 2 years prior. I was at the point of changing banks when I got off the phone with US Bank that day, but that all changed when I visited the branch Manager at 830 S. Boulder Highway. Mr. Haupt should be applauded for his wonderful customer service handling, his knowledge of the banks operations and policies, and his amazing ability to make the customer feel like they really are the most important thing that has happened to the bank! My horrible day from hell ended up on a great note with me buying my son dinner that night and all my banking woes resolved thanks 100% to Bryan Haupt's handling of the situation.  I have never had anything but superb service when visiting this branch. The bankers are all courteous and friendly. This was, overall, my #1 experience with US Bank. Thank you!!!

 10 years ago (15-04-2016)

Oldschool

 10 years ago (07-03-2017)

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U.S. Bank ATM - South Boulder & Henderson Smith's

Reviews, get directions and contact details for U.S. Bank ATM - South Boulder & Henderson Smith's

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