U-Stor Self Storage

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Address: 5445 E Thompson Rd, Indianapolis, IN 46237, USA

Phone: (317) 780-5860

Website

State: Indiana

Zip Code: 46237

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Reviews

Alarm on each unit. No rain gets under the doors. Just the right size for me. Not seen any mice (a storage I had years ago, mice got into mattress)

 8 years ago (06-10-2016)

I've had a unit with them for almost 5 years. Very friendly, helpful staff. Also the 24 hour access is great. 

 8 years ago (07-10-2016)

A manager at this location is not a good manager at all they do not know how to fix things when I first read in my unit there I told him that power was not working the maintenance guys never showed up nor did it ever gets pics besides when I fixed it myself the manager also was very rude and disrespectful

 8 years ago (14-05-2017)

The staff is always helpful. 
My only issue is trying to pay my bill on line. 
The website is not very user friendly .

 8 years ago (06-10-2016)

I had a storage unit here for 2 months while moving from Georgia to Indiana. I really liked the digital security they had in place for entering and exiting the premises, as well as access at any time, day or night. I would've preferred digital security on my unit itself, however. The unit I had was the smallest and my biggest problem was how dusty and buggy it got inside. Kind of problematic for storing moisture-sensitive items for long periods of time (like a bed), but I suppose it's a lot like putting it in someone's garage. The lift door for the unit is just like a garage door, in fact. Lot of cobwebs. I highly recommend large tarps or plastic covers from Home Depot to seal off your stuff. 
What made me write about this place at all was the customer service. Excellent!! Super hassle-free, which was important because with the move, I really needed as little stress as possible. Payment was easy to set up, and there's a lot of info as well as payment methods online, over the phone, through a drop box. Any glitches I had were very smoothly handled by the staff (I met 2, they were both super helpful and got me on my way instantly). Having been in customer service myself, yeah... I was kinda impressed.

 12 years ago (05-09-2013)

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