Ulta Beauty

Reviews, get directions and contact details for Ulta Beauty

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As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 25907 Brookpark Rd #16, North Olmsted, OH 44070, USA

Phone: (440) 716-1025

Website

State: Ohio

Zip Code: 44070

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Reviews

I live 29 miles away from this particular location, I called to see if they had the foundation I wanted in stock due to my paleness. The woman on the phone told me yes they have both of the lightest shades. 
I come into the store and went right to where I knew it was and they had the wrong tester and shade in the lightest shade and were out of stock. I'm beyond pissed. While they did offer to order it online I came all the way out here just for this one item to purchase now. Not later. Very upset and mad about the wasted time and money to drive out here.

 8 years ago (13-04-2017)

Awful customer service. The lady called me 10mins before my appointment to say that she was running late. When I asked specifically "how late?" she went into a ramble about how the person after me was due at a certain time and if she changed my appointment time "that woundn't be fair" to me. In hindsight I think she wanted me to say that I won't come but I didn't say that. I had already reached the mall by then, and told her so...also that I would like get my hair done today as I have a party in 2days. So she says "ok come 15mins late and we shall fit you as your hair doesn't take long anyway " (I have been there before).
I spent my time browsing here and there and 
when I reached 15mins late another lady says "well your appointment was at 6and you are here at 6:15 so we can't take you!!" I was rather annoyed at that and went on to tell her that the stylist had herself called me and told me to come late. At this she tells me that I can't get my haircut anyway because stylist is running so late. 
I demanded as to why she didn't tell me this when she called me earlier... and the stylist totally changed the story and said that she informed me she couldn't take me and yet I INSISTED on coming. She never said she'd be unable to take me; didn't even answer my question as to "how late " 
Then they said they will take me only if the next person agreed on canceling as "we don't who overbooked "  this particular stylist. This issue of overbooking a stylist has happened with them in the past as well and the customer has to bear the consequences. 
I still don't understand how they decided on cancelling me rather than the person after me.
Then she didn't want to cancel the next customer an cancelled me instead. But that is not the point.
What an utter waste of three quarters of an hour!! 
1.They should have told me in the first phone call how late they were 
2. If she was going to cancel me she should have apologized and requested a cancellation in the first phone call.
3. Their appointment scheduling system is in shambles- nobody seems to know who books, who changes and who overbooked!
4. They show a bunch of attitude to a customer who might be late without any knowledge whatsoever that they themselves asked the customer to come later. 
Totally pissed. Will never go to Ulta again.

      
      
      
 8 years ago (07-06-2017)

Let me just say, the only reason this review has 2 stars is due to the fact that Ulta has such a wide variety of makeup. I visit different locations frequently. The other day I stopped into this particular location for the sale they had adverised via email. Excited, I took time to look around the store, hoping to find a full coverage foundation.  When I asked an employee if they carried the Cover FX brand, she rolled her eyes at me and said No, turning her head. For atleast 20 minutes I waited in the store, hoping to for an employee to point me in the right direction of which product to buy. No one ever approached me. Two employees were standing around, not doing much. As I turned to leave, frustrated, the manager was near the front door, patting down an employee, checking her pockets, and even had her open her wallet, going through it . She did this infront of a atleast 10 customers. The poor girl laughed, completely embarrassed. This is illegal. So, I asked her a question, pulling her away from the employee, hoping to save the poor girl from any further embarrassment, and finally get help. The manager did help with choosing a foundation, but chose one that they did not have all of the shades in stock. I chose a shade closest to my skin tone, and left as soon as possible.
Women shopping for makeup hope to be greeted kindly, and helped. The service at this location is atrocious. I will make the extra drive to shop at a different location, or simply shop at Sephora!

 8 years ago (14-03-2017)

Unfortunately customer service is absolutely awful. Wonderful selection of items but that's about it.

 8 years ago (14-03-2017)

Danny is awesome! So polite and super friendly!!! Plus, I got the best advice on water proof mascara when checking out, so I gave up the one I've always bought and I instantly fell inlove once I put it on! Thank you Danny!

 8 years ago (20-12-2016)

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