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Ulta Beauty

  1. Texas
  2. The Woodlands Hair Care

Reviews, get directions and contact details for Ulta Beauty

Story

As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 1600 Lake Woodlands Dr, The Woodlands, TX 77380, USA
Phone: (281) 419-7405
State: Texas
Zip Code: 77380


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Reviews
This store has an amazing array of beauty products for you! They even have a salon, Jill is an exceptional hairstylist with 30yrs of experience, but she keeps up on the latest trends. First time guests get a 25% off one service!
8 years ago (27-07-2017)
Have you ever felt invisible when you're in a place of business? Have you listened as other people are asked if they needed assistance and waited for that same customer service experience but never receive it?? Well, my beautiful brown skinned daughter felt this, today, at Ulta, in The Woodlands, Texas. If you have ever lived, worked, or even visited The Woodlands, then you know that unlike Houston, it lacks diversity. All the advertisement that Ulta puts out for consumers always shows women whose skin tone runs the gamut of the color spectrum! Beautiful ivory skinned women to rich, velvet, dark toned women, all with radiant smiles!! The ads make you feel like you can identify with these women because you look like them!! That your hair is the same texture and they have the products you need!! That if you enter the doors of Ulta, someone is going to help you find what you need!!The employees at this store do not reflect this!!! Does Ulta train their employees in cultural diversity? Do these employees at store #71 greet and treat all customers equally and equitably?? Is it okay for a customer to stand for more than one hour in the brow section and never once be acknowledged???? I don't know about anyone else but neither I nor my daughter can get out of Ulta without spending at least $50!!! If I am spending that kind of money for the products in your store, I deserve the same great customer service experience that the other ivory skinned customers are receiving!! I am writing this because I am a mother! I am a mother who teaches my children to treat people based on their character not the color of their skin!!! I am a mother who is angry that their daughter was ignored and treated like she was invisible!! I have called the store....I have spoken with the store managers Danielle and Kim....Danielle quickly got off the phone with me and Kim was amused when she first got on the phone....I have called Ulta customer service and had excellent customer service with a representative who has escalated this to the District Mgr Tracey. I do not believe that Ulta as a corporation has an issue with race but this store...Store #71....needs help with diversity training. If you are going to work in a customer service oriented role, you have to be able to interact with people of all ages, color, religion, and sexual orientation. You have to be comfortable in that interaction and you have to learn to respect your differences and acknowledge when you lack the knowledge!!! I would have felt better if someone would have even just approached her and been honest that they have never worked with African American skin tones but would help find the best product than to have just outright ignored her!! Let's do better people.
8 years ago (07-01-2017)
Very clean store, everything is easy to find and the employees are very knowledgeable and helpful! Always a pleasant experience.
8 years ago (23-05-2017)
Terrible customer service in the store and at checkout. Few of the girls that work there are nice but majority of them are unhelpful and when asked for assistance make it seem like it's a chore to help out customers. This location used to be great but it has changed. It is no Sephora for sure.
8 years ago (15-04-2017)
I called to ask if I could transfer one of my ulta beauty gifts cards onto another one to combine the money for a expensive product.. Terrible customer service, the lady was utterly rude and disrespectful, at the end of the call I said "okay thanks" and all she said was "ok" and hung up on me... she used rude tones and didn't help me at all, telling me I had to go to the store to speak to the manager, but I couldn't since I had knee surgery and it would put a lot of stress on my knee... definitely going to online shop at sephora. Ulta workers need to grow up and stop acting like helping friendly customers is a chore..
8 years ago (01-05-2017)
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