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Ulta Beauty

  1. North Scottsdale
  2. Scottdale Hair Care

Reviews, get directions and contact details for Ulta Beauty

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As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 16231 N Scottsdale Rd, Scottsdale, AZ 85254, USA
Phone: (480) 609-1009
State: Arizona
Zip Code: 85254


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Reviews
I just recently visited this Ulta location and was impressed at how attentive and helpful the employees were. During the time I spent in the store, I was asked if I needed assistance by four different employees. To address the post about the employees only helping customers who are dressed up, I would like to mention I was shopping with no makeup on, hair in a ponytail, and was wearing shorts and a t-shirt. The employee's did not choose to help me based on appearance. One associate helped me find a lip care product that was hydrating, a mix of lip care and lipstick. Exactly what I was looking for and I live the product. Another associate suggested a package item that included all of the separate items I was going to purchase and saved me a considerable amount of money. It was a different brand than I had chosen, but the associate said it was a good brand and worked as well as the other brands I had chosen. I hove only used the eye primer from the kit so far, but it does work wonders! This is only the second review I have ever written. I read reviews, but never write them. I felt the impeccable customer service in this store deserves a shoutout.
9 years ago (05-04-2017)
Terrible customer service! No one will at least acknowledge you or at least say hi, even if they walk past you.I guess you have to be a skinny, silicone, Louis Vuitton, Lululemon wearing women to get help. Those are the only type of women I see getting help in that store. If you have a question about a product, you can't find someone to answer it because they don't work for that brand. I had a question about a Smashbox eyeshadow kit, but could not find anyone to answer it. I will never shop at Ulta again and will be taking my business to Sephora. This is not the first time I have been in this store. In January 2017 I walked right past a corporate person and was not even acknowledged.
9 years ago (22-03-2017)
I swear to god this has been my favorite Ulta to go to to get my hair done! I'm excited to make my next appointment!
10 years ago (02-01-2017)
Pc is going down to often makes points hard to receive
9 years ago (18-03-2017)
The absolute worst. Not a single person asked if I needed assistance (which to me is strange especially for a makeup store). I noticed they weren't terrible busy (considering there were three girls behind the desks not ringing anyone) so this was just absurd to me. I asked one employee if I could use some make up remover to take off some swatches I applied on my hand. She had the most judge mental look on her face. She looked so confused almost as if she didn't know she was working there. But I did get the make up remover...which was on the other side of the store at the Clinique booth. (You know, Sephora has remover on every isle but I mean, convenience of customers doesn't matter at this Ulta for some reason). It took me a while to find everything I needed because of the lack of employee interests in costumers. I felt uncomfortable walking around and not having insight on all the products. I somehow found the gut to purchase from this terrible store. I got to the counter, the lady asked for a phone number. Straight up, a phone number. She didn't give me a reason, so I ended up asking why (which, again, is strange because stores will usually tell you why they want a number and they also usually ask towards the end of the purchase if you'd like to join their rewards program and all that jazz). She then told me it was their rewards program, which made sense to me but the execution of the question was just weird. I then said I didn't want to be a part of the rewards program (I didn't shop for makeup often anyway and probably wasn't coming back to ulta ever again after this experience) and she stared at me as if I was crazy for rejecting the offer. She then rang up the products and then towards the end threw me this rewards card (not like in the air throw but like, a sliding throw so the card ended up next to my bag which was on the counter). She told me it was a rewards card (ok cool) but no other information. I don't know whats on it, i don't know what it does, I don't know how this "point" system works and I didn't want to be a part of it anyways - that's why I didn't give her my number in the first place. I didn't ask either because I was just so over it. Overall, it was not a good experience. The employees could have and should have been loads nicer. I spent around $40 dollars here and felt awful right after, why? Not because of what I purchased but the fact that a fraction of my money is going to the workers who made this shopping trip a bad one.
10 years ago (08-08-2016)
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