United States Postal Service

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Address: 152 N Front St, Wilmington, NC 28401, USA

Phone: (910) 313-3293

Website

State: North Carolina

Zip Code: 28401

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Failed to deliver to the office building right across the intersection for 6 business days straight. Rude and unhelpful every time I went in to try to find the package. Made me write my phone number down for someone who would supposedly be able to find my package, then did not call at all. On my final attempt, they continually called me "ma'am" (I have a condition affecting my appearance and voice, but it's not that hard to tell that I'm male on my license) despite me correcting them multiple times, which was the rudeness cherry on top for them also having absolutely no advice on how to find the package they lost, and all of them trying to hurriedly deflect blame for the missing package to anyone other than themselves. Absolutely horrific customer service; if I acted like this at my shipping job, I would surely have been fired.

 9 years ago (22-01-2018)

I had a 2 day delivery from Amazon arrive a day late because the carrier noted on the account that there was no access to the front door due to security gate or some other issue preventing access. This is ridiculous I live in a carriage house with direct access to the sidewalk. There was a crew cutting branches 2 houses away, not blocking my building at all and even so, I live on an intersection so my home can be accessed by two different streets that it sits on. I think the note was at best a mistake but I suspect it was just laziness. Second try an important package was stolen because it was left at my door on a busy street without a knock or ring to alert me it was there. 

 9 years ago (17-08-2017)

This branch has ongoing issues with both home mail delivery and processing of business reply mail.  Business reply is not processed daily, it depends on if the one person assigned to handle it is at work on a particular day - if not, there is no back up person assigned to process it.  Mail forwarding service is hit and miss. Several staff members and supervisors are rude.  Trying to call this branch is near impossible - the phone often goes unanswered. Despite having made multiple complaints in recent years, the service at this branch appears to be getting worse instead of better.

 9 years ago (11-09-2017)

This place has terrible service.  I just went to drop a prepaid package off at the desk and there were 11 people in line and one guy at a window going as slow as a snail.  Really?  So why does the Post Office spend millions to advertise how great they are and then have this for service?

 9 years ago (02-08-2017)

Waited an hour for passport window to open. Apparently the gentleman works in the back prior to the window opening. Maybe they should change the posted hours, or something t9 resolve this. The woman at the other window was Very nice and apologetic for this.

 9 years ago (24-06-2017)

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