United States Postal Service

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Address: 1580 Grand Point Way, Reno, NV 89523, USA

Phone: (800) 275-8777

Website

State: Nevada

Zip Code: 89523

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

This place really needs to learn about customer service. I asked about holiday stamps and the postman tapped a few examples on their flyer on the counter. No words. Just tapping. I asked about one on the flyer that apparently wasn't available. Rather than using his words he just tapped harder and slower at the ones I could choose from. That alone is why I'm giving this place two stars. I would have done four or higher if the postman didn't treat me like a retard.

 8 years ago (22-11-2017)

This post office issued me a money order, and when it was lost (IN THE MAIL) the staff gave me incorrect information. They said there was nothing they could do, then another woman said I had to wait at least 30 days (it had been 2 weeks). They took down my name and number and said their supervisor would call me when he came back from lunch, but he never did.

The USPS website states: 
“-We’ll replace a lost or stolen money order. There is a $5.95 processing fee.
-Go to your local Post Office location to complete and submit PS Form 6401 Money Order Inquiry.
-After you submit the form, check the Missing Money Order List for your money order serial number.
-When we’ve determined the status of your money order, we’ll issue you a replacement.”

But staff of this post office location just couldn’t be bothered to do the work. I drove to the next closest location and filed a claim for the missing money order, which took all of 5 minutes.

 8 years ago (10-10-2017)

They lost my packages many times. Even though I gave them tracking numbers they still couldn't find.

 7 years ago (05-01-2018)

This is a nice clean and efficient postal outlet. The employees know their jobs and are helpful. If they don't handle your problem in a friendly manner perhaps they are mirroring your attitude. They deal with hundreds of people each day and do a good job. Thank you to all the employees at Grand Point!

 9 years ago (28-01-2017)

The ppl who works at the front desk are rude with a bad attitude! Horrible customer service. They don't seem to care at all! Management needs to know about this issue!

 8 years ago (28-09-2017)

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United States Postal Service

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