University Health Service, University of Michigan

Reviews, get directions and contact details for University Health Service, University of Michigan

About

UHS is committed to promoting and protecting the health of students and other members of the University community so that they may achieve their educational and personal goals.

Address: 207 Fletcher St, Ann Arbor, MI 48109, USA

Phone: (734) 764-8320

Website

State: Michigan

City: Ann Arbor

Zip Code: 48109

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 8:00 AM – 4:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

UHS is a sad excuse for a medical facility. I legitimately question the efficacy and credibility of their staff and encourage anyone to seek treatment at a real doctor's office. I have visited three times for a candida infection, a relatively simple diagnosis, and each time the doctor's inability to communicate effectively in an appropriate manner and offer treatment is not only frustrating but straight up reckless. In particular, my experience with Andrea Ransom was troublesome to say the least. She offered a completely inaccurate diagnosis for my throat symptoms, which clearly display a yeast infection, and was extremely condescending in her approach.

 7 years ago (18-04-2018)

Save yourself -- GO TO URGENT CARE INSTEAD.......Broke my collarbone, went in to get it looked at. They placed me in a HALLWAY to wait 1 full hour before someone came to take X rays. They made me come in for a follow up, where the guy told me to take vitamins, that's it --> $500 for the dude to tell me to take vitamins. They made me sign a paper saying I'd pay for all services rendered (under threat that they wouldn't do anything for me if i didn't sign) and the paper didn't even say ANYTHING about what the potential cost would be. They charged me $2400 for 1.5 hrs of waiting in their ER plus the vitamin advice. Set up on payments, their system sucks so bad they started sending me notice of "about to go to collections" WHEN I WAS MAKING THE PAYMENTS ON TIME. No value add, ridiculous charges. Crooks.

 7 years ago (26-04-2018)

UHS is in a great location for students and I have no complaints regarding the facility. I saw Dr. Bemer not too long ago and was really impressed with the level of care/instruction to given to me. Very intelligent and kind doctor.

 7 years ago (28-03-2018)

My experience with UHS has been incredibly frustrating. Communicating with my physician through PatientPortal (website used to communicate with your physician) has made it extremely difficult to get medicine, and it shows the lack of transparency between physician and patient. 

In December 2017, I came in hoping to be put on Accutane, a medicine used to help with acne, as I have severe acne that has resulted in scars on my face. Doctor evaluated me and deemed me eligible for Accutane. Doctor told me I needed to take a series of pregnancy tests to prove that I was not pregnant (people who get pregnant while on Accutane can give birth to babies that have severe birth defects!) before I could be registered for iPledge. I would take a pregnancy test every month before doctor could register me for the Accutane program called iPledge. So doctor told me I’d be taking one in December (that same day), January, and February.

Did the three pregnancy tests. Doctor registers me! Great. At this point, doctor has to send in a request for the medicine to my insurance company to see if they’ll cover it. In other words, my role at this point is to wait and see what the decision is.

I get a message from my doctor through PatientPortal a while after my last pregnancy test that they think there was a “lost communication” and now needs me to redo 2 more pregnancy tests so I can be re-registered for iPledge (the program for Accutane that attempts to reduce pregnancy). 

Snippet from PatientPortal:  "I registered you for I pledge a while ago - I think there was a lost communication."

At this point, I am frustrated because there was not a lost communication. There can't be a lost communication when we have PatientPortal to link physician and patient. But I want to be positive even though I am very pissed off, because 2 more pregnancy tests means 2 more months of wait time. 

I go in for the first of the 2 pregnancy tests and I message doctor via PatientPortal so that we will not have a “lost communication” again. Doctor says: "Hi - I just checked - it does not look like the lab is doing the pregnancy test. Did you leave them a urine sample?"

I tell doctor I went to the lab and told the people I needed a pregnancy test done for Accutane, and the lab technicians took my blood.

Doctor says: "Can not go forward to re-register you in I-pledge until you go to UHS lab and get the pregnancy test done."

I am extremely frustrated at this point because as a patient, what more can I do? I listen to my physician and do as I am told. If I need to go in for 2 more pregnancy tests due to some lost communication, I am angry but I will do it. But now the lab people gave me the wrong test, and I am expected to just accept this as fact and go in again for my 5th pregnancy test. What I hear as a patient is: "Your time is not valuable enough for us to do our job right the first time or apologize when something has gone astray on our end." It has been over 4 months, and I doubt I am going to get the medicine at all now.

At the very least an apology to the patient. It angers me that I am taking my time to do my part as patient, and when the health care providers' fail to do theirs, they speak to me in a very dry, matter of fact manner. Worst of all, I have no idea what happened between my physician telling me I needed 2 pregnancy tests done and going to the lab to take the wrong test. What happened to that communication? As patients, we are often left in the dark.

edit: edited review for UHS staff anonymity

edit: reached out by UHS Patient Relations Coordinator, got a nice little phone call from my doctor explaining situation. 

edit: doc knows I need a prior authorization (urgent so I can get meds by May 2) but DID NOT DO IT!!! doctor had 2 days to do prior auth (last pregnancy test taken Thursday). doc told me to pick up meds ASAP but didn't even fill out prior auth. Now it is Sat and I don't know if I can get meds within I-pledge time frame! :(

tl;dr: Tried to get accutane. Dr seems to be purposefully delaying medicine at this point. Beware of Julia Bemer

 7 years ago (28-04-2018)

If the goal of UHS is to provide effective and timely treatment options to UMich students and staff, you wouldn't know it based on the quality of care received. I went to UHS as a walk-in due to acute insomnia, feeling that the problem would resolve itself by the time of the next available appointment (which was over a month out). I was reprimanded by the attending physician for utilizing the walk-in option and the physician dismissed me as a drug seeker for requesting a specific pharmaceutical intervention that I have found effective when previously prescribed for short periods of time. The fact that the abuse potential for Z-drugs is indisputably negligible seemed to be of no relevance to the physician, who ultimately prescribed me an anti-depressant with questionable effectiveness in treating insomnia. My advice to students: use your parents' insurance (or even Medicaid) to seek treatment elsewhere, whether through an internist, a general practitioner, or an urgent care center.

 7 years ago (28-03-2018)

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Reviews, get directions and contact details for University Health Service, University of Michigan

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