Unleashed by Petco

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Story

Your pet's favorite store

Address: 159 Columbus Ave, New York, NY 10023, USA

Phone: (212) 579-4560

Website

State: New York

City: New York

Zip Code: 10023

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

This was an awesome stop! Firebdly staff, great variety of products for dogs and cats. Before paying, subscribe to the Pet Rewards program, its free and some prices apply only to members

 7 years ago (01-04-2018)

I almost never write reviews, but I have had a completely unacceptable experience with this Unleashed. I adopted a dog, and wanted to take training. I called my first week with her, and got on a roster for a class on fridays, but was told I would need to come in to pay. I do not live terribly close, but went. While I was there, they had no record of my name. Apparently it wasn't written down. But we still figured it out, I paid, and was supposed to start class this week. Last week, I get a call from the trainer that she might not have room in the class but she was going to figure it out and call me back that evening. I gave a few options - that class, or really any night of the week. I just can't do during the day as I have a full time job. I never get a call back, so I call this week and they tell me she will call me back. Never get a call back. I finally call today and they say actually she doesn't have room and the only classes they have are at 2PM and 3PM during the week. Fine, that is infuriating since I'm signed up to START TOMORROW...but worse, they can't give me a refund unless I come into the store...the store where there is no class for me to take even though i made reservations to start class TWICE. I will never, ever, ever, give my business to this unleashed again. Chaotic, unorganized, and horrible customer service.

 7 years ago (08-02-2018)

Great store, friendly and helpful staff, terrible dog training. 
Pros: Cute store, staff is friendly and helpful. They even have some community play groups which are awesome. And they take returns for defective items.

Cons: Training--I found the training to be just so-so and it was easier to train my pup on my own using some books and youtube videos. They don't really have a dedicated training space and end up sectioning off the front of the store to the left of the entrance. This leaves only a small training space, and blocks customers off from the refrigerated and frozen dog food. The trainer seemed knowledgeable, but was not the best at adding to my pups skill set, or working on his manners for when we go on walks. Being the only one in class, you'd think they would adjust the class to what my pup already knew but instead stuck to a lesson plan. Seems like they don't really know how to train dogs but are given some kind of lesson plan/guide. If you want your dog to actually learn I suggest buying "101 Dog Tricks". It was way better than training here.

 8 years ago (23-10-2017)

I love this place they know my puppy by name theyre so welcoming and nice its super clean and their training classes are affordable and work quickly, I haven't had a bad experience yet.

 8 years ago (02-12-2017)

Great store. Amazingly helpful and friendly staff.

 7 years ago (05-02-2018)

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Unleashed by Petco

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