United States Postal Service

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Address: 11550 Livingston Rd, Fort Washington, MD 20744, United States

Phone: (800) 275-8777

Website

State: Maryland

City: Fort Washington

Zip Code: 20744

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

My mail and package delivered in wrong address and more often I've been receiving somebody's mail. People's that deliver the needed more training.

 7 years ago (02-03-2018)

They’re ok, but the girl Ashley needs to learn to serve customers better.  I hate when I get her because she apparently is too young to understand the art of mail.  What stamps I use are important to me, especially because I ship for my business and presentation is everything...yet on SEVERAL occasions she has printed out a ghastly postage sticker, slapped it on my mail before asking if that is what I wanted, and was nonplussed when I let her know her wrong.  Omg!  You work in a post office!  I know there are many who dont care, but I am one of those that do!  It infuriates me every time...and happened again today.  I didnt even have the time to say anything especially because it is clear she doesnt care—and the package already had been assaulted when all I asked was “how much is the postage for this” not, please calculate, print a big sticker and slap it on my mail.  Hello Ft Wash PO, train your employees better please.

 7 years ago (02-01-2018)

Horrible customer service/representatives who answer the phones with extreme unprofessional-ism. I have not received mail for over a month and a half after completing an online form, use 2 names that are closely related, and somehow no one knew where my mail was or how to help me even after speaking with consumer affairs.

 8 years ago (21-03-2017)

So I received a notice at home that a certified letter was attempted to be delivered to me and needed a signature. I wasn't home. I took the slip to the post office on Friday, 6/17/16 in hopes of retrieving my certified letter. Well after Kim (supervisor), Quinton (post master), and 3 other employees searched and searched and searched, my mail could not be located. Was I upset? Very! I was told by Quinton that he would call me later on that day to let me know of the status. Did I ever get that phone call? No. I called the next day, Saturday 6/18/16, and spoke w/ Kim. She says that she had spoke w/ the driver "Ashley" who claims she put my mail in the spot where all certified letters go. Well please tell me why its not there?! Did it grow legs? Kim said that she will check on this and get back to me, Quinton was apparently out. I did not get a phone call. Well here we are Monday morning 6/20/16, I spoke w/ James Carter (who is new), He is the bomb! He put me on hold for a few minutes and located the certified mail. Now this type of employee is what us customers need. What us upsetting is that no one else in that post office was able to locate my mail after days of looking for it..... I told James please do not leave this location because us customers need him. This location has a history of loosing mail.

 9 years ago (20-06-2016)

I hate dealing with usps. This location was the exception . I called on a Saturday morning looking for an expected package which was not on my regular mail truck . I was told that my route was split up and another driver should have it. I called back and someone named keisha was the most helpful person I have ever encountered.  She actually called the couriers on my route and found who had it. On top of that she called me back to update me and this was after the post office was closed for business Saturday afternoon.  Wow. My package was not delivered though . I called back the same evening and someone answered . I wish I remembered his name because he also deserves praise for going above and beyond. I told him the situation.  He put me on hold after i gave him my address and told me " yes, your package is here ". I had mixed feelings because it was saturday afternoon , Sunday has no deliveries , and Monday was a holiday so how would I get my package before Tuesday ?  He told me to just come down to the post office and call when I was at the door. I was speachless. Wow. The customer service I have received from this location was far above and beyond any other post office in any state anywhere.  Thank you x 1000.

 9 years ago (15-01-2017)

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United States Postal Service

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