USA Auto Care Center

Reviews, get directions and contact details for USA Auto Care Center

Address: 7030 W Commercial Blvd, Lauderhill, FL 33319, USA

Phone: (954) 900-2181

State: Florida

Zip Code: 33319

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Reviews

Went to have a thermostat changed. Went back to get my vehicle and saw that the stone guard below was hanging. I paid to have that fixed before with another company. I told tue guy about it and he said that was a $20.00 charge to put clips in. I was not like that when I took it in. Before leaving the car I asked them to reset the check engine light. When I came back to get my car, the light was still on and the dude told me $84.95 to run a check and reset it. Was planning on bring four other vehicle to that place... Never

 7 years ago (14-10-2017)

Worst possible service ever. Inhumane treatment. Held my car hostage in 107 degree heat. Forced my 87 year old mother on a walker to stand in the sun for over an hour after he was paid because I would not sign a false statement. We finally got our car back when the police forced him to return the key.

I took my 87 year old mom’s Camry to USA Auto Care Center, Inc. to replace the two front tires.  The employee quoted me “$226 including taxes and fees.”  I responded that it was my mother’s car and that she wasn’t going to drive any more. I asked if he had a cheaper tire or perhaps any used tires. He finally said he could give me two new tires for $99 each. I responded “including the tax?” He replied “including the tax.”

I said go ahead and left the car there. I was not asked to sign anything at that time. 

I returned 2 hours later in an Uber, with my 87 year old mother to pick up the car. I was presented a bill for $223 by the manager. I told him no, this was supposed to be $198. He argues, plus tax. I shook my head and handed him my credit card. It was too hot to argue, there is no a/c in the office and my mom was standing with her walker in the parking lot.  He processed the payment and I signed the charge slip. Then he hands me a piece of paper that says I authorize them to do the repairs (two tires) and agree to the fees on the paper.  I told him I was not going to sign that because I didn’t agree to that rate. He told me that I could not have my keys until I signed.  

I ended up calling the police and after the police came, he eventually lowered the price to $210 cash as it turned out what he was really concerned about was that I would try to charge the credit card back since they had bait & switched me.   

The truth is, I never would have charged the credit card back, I don’t do that.  

I told him over and over the entire 90 minutes that I waited in the sun that I would post multiple reviews online about my experience.  He laughed and said go ahead. I now see why that was funny to him.  He has an F rating at the BBB and dozens of negative reviews all over the internet. MANY of the reviews are for bait and switch and holding cars hostage, even after receiving payment. Clearly, anyone who looks this business up online would never use them regardless of what I post. I guess the lesson to me is to investigate a businesses’ reputation before engaging them instead of afterwards.

 7 years ago (30-08-2017)

The worst place ever . don t take ur cars there. They are tripping .

 7 years ago (02-10-2017)

They do the right thing instead of play a fool on you and make u come back again n rip u off. I trust them. A1 job ++

 7 years ago (17-09-2017)

This is the worst car workshop, I do not recommend anyone, I have them make an arrangement to my car which never looked good even with the car three times for a guarantee.

 7 years ago (23-08-2017)

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