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Reviews, get directions and contact details for Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 668 S Rand Rd, Lake Zurich, IL 60047, USA
Phone: (847) 438-4119
State: Illinois
Zip Code: 60047


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews
HORRIBLE! Bought apple watch in Nov for wife's Xmas. It says "gold" on the package but its ROSE GOLD which she hated. Returned it day after Christmas. NO. Can't return. Can't Exchange. Can't pay restocking fee and get what she wants. "Systems won't allow" even though it was a PRESENT purchased JUST LAST MONTH and was NEVER even ACTIVATED!? Went in twice, two different people...there's desire to make it right for this $433 monthly customer. Never again. Avoid this place.
7 years ago (26-12-2017)
I bought a Google pixel2 xl there. They had the model I wanted. But I was very disappointed by the hard sell to buy protectors, covers and insurance. They told me if I didn't buy the insurance and my phone was damaged I had to pay back full price of device(lose the sale price) AND buy a new device. Why? That doesn't happen when you buy a car? They don't take away the sales price if your car gets damaged. You still have to pay off the car but the price doesn't go up.
7 years ago (03-01-2018)
I love this store. The customer service reps were not only very pleasant to work with, they went above and beyond to help us figure out our needs giving valuable recommendation. I had issues with some stuff that I bought. I went back and asked for their help and they were able to help me out. Did I mention they gave me no lip about coming in before closing time either. I am extremely pleased with their support.
7 years ago (13-09-2017)
Several problems: Sure- anyone complaining about service has to go out of their way to disappoint so take all of this with a grain of salt. I like how phone stores try to claim they are not working on commission or sales incentives. If that was the case, the why did the sales rep try for me to purchase in such a hurry? I certainly understand trying to put a deal together, but it should be done cautiously and completely. I am, after all, in a phone store looking to buy a phone, iPad or other device which will probably end up wasting a lot of my time purely for feckless enjoyment. I digress, back to the story. First, I wanted to be “bought out” of my ATT plan and port over ALL of my devices. I thought that this was done, but I was never told to cancel my old iPad contract with ATT. I would have been happy to do this, but I then got a few bills from ATT and was told to pay up. I guess the thrill of the fast sale was more fun than preventing me from having to pay ATT another 240 bucks. Second, if the people working there didn’t make a commission as they claim, then why did they all argue over who got credit for the sale? I am OK with a commission or whatever, but I expect a higher standard of service if I am trusting the sales associate to help me do the job correctly. For this, I give the Verizon store in Lake Zurich a low rating. I just called to see if they would be willing to make things right or better and the associate told me basically to pound sand and hung up. I was also calling to buy another device, but not at this store. Proceed with caution.
7 years ago (08-12-2017)
My mother went in on Saturday to order the new iPhone. Upon getting home she noticed it was the wrong phone and proceeded to go back in on Sunday to get it corrected. The person that helped her wasn't there so somebody else helped her, not really. This guy with glasses told her he didn't do it so it's not his problem. When she tried to show the receipt and the post it that the worker gave, he wasn't having it. My mom then asked the guy with glasses for his name. He proceeded to tell her it is none of her concern. My mom then asked for the manager, at this point the manager came out telling my mom she had to leave or they would call the cops for assault. My mother told the manager you have cameras and should look because I showed him a post it and I didn't touch him. Mind you my mother is in a cane and so upset that she had a full blown panic attack. My mother left and had to call the customer service number to try and straighten things out. My mother is now banned from that Verizon store because of this kid with no personal skills. I told her she should pay the penalty and switch to any company but them. The company should do something because this whole situation was uncalled for due to their own error.
7 years ago (18-09-2017)
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