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Reviews, get directions and contact details for Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 26401 Novi Rd, Novi, MI 48375, USA
Phone: (248) 305-6600
State: Michigan
City: Novi
Zip Code: 48375


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews
Unfortunately I spend 2 hours in a store and get no resolution to my problem, not the staff issue, which was extremely helpful and polite, however they needed to call to Verizon and they were not helpful at all.
7 years ago (20-05-2018)
Slow wait, but the service once we got some was good, they treated us nicely.
7 years ago (06-05-2018)
This store is the WORST!!! I should have know better than to go there after reading the reviews. Bought a new phone and had it delivered there so it could be set up by pros because I always screw it up when I try to do it myself. Well, the tech guy who helped us acted like it was our responsibility to set it up and we just need to go home to do it. He wanted to do the absolute BARE minimum to get the phone running and then send us on our way. If I could give this place negative stars I would. Save yourself time and headache. Go to another Verizon store or leave Verizon. Unfortunately, they have the best network but everything else is a disaster. They are like Comcast.
7 years ago (26-02-2018)
I can not imagine more helpful, friendly and knowledgeable service representatives than Erin and Zoea.
7 years ago (05-05-2018)
This store is horrible. Waited for over an hour with out being seen. All I had was a few questions relating to my account. They are slower than molasses being poured out of a jar. While waiting I observed a sales lady being blunt, and unhelpful to an older customer. **Do Not buy accessories here.** You can almost always find a case, charger, headphones or other accessory cheaper on Amazon or at Best Buy. Verizon never has items like wireless head phones on sale. Even if they are on sale on Amazon or Best Buy. They charge MSRP and some times more. As for location. This store is located in one of the worst possible locations on Novi road. Traffic is terrible and parking is lousy. The old location by 12 Oaks mall, even though it was a bit inconveniently located, had better access to the main roads with out all the chaos that happens on Novi road. I wish Verizon had never closed the store located closer to me. It had better more helpful staff. Plus they were faster.
7 years ago (21-12-2017)
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