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Reviews, get directions and contact details for Villa at Evergreen Park

Address: 10124 S Kedzie Ave, Evergreen Park, IL 60805, USA
Phone: (708) 907-7000
State: Illinois
Zip Code: 60805


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Reviews
They don't even deserve one star. This place is not a nursing home. Its just a place to send your love one to DIE. . I couldn't even imagine being stuck there with them. They are so rude. If you don't like your job maybe your in the wrong field. From the administrator to the director of nursing. This place makes me sad. You failed to take care of every patient equally. . You neglected them to come out better..
9 years ago (10-09-2017)
For what I see, it's the best you can get with insurance. Rooms are nice and updated however I think thete is a lack of help or checking in at times for some other guests.
9 years ago (02-10-2017)
This place has horrible staff and management. They are rude and disrespectful. They lie about the care that your family member is receiving. Watch out for MSRA. They do not change the linen. I wrote the date on the bottom of my mothers sheets to prove they were not changed. Do not allow them to ask you to leave the room. I found out the my mother had bedsores. No one told me. Even the Dr. Salwan was nasty and rude. He was not concerned about my mother only the birthday party that he was late for. Drive by and do not stop here! It do not matter that they have changed the name of the place they still have the same people working there.
9 years ago (14-10-2017)
Breakthrough is here;bless him for your mom lil nephew
9 years ago (27-09-2017)
I thought Terry the social worker and the Gemini tech lady were phenomenal. 5 out of 5 stars. The rest of these incidents were one star. 1. The family member, who was a fall risk, was left in the hallway unattended when I got there. I went to his room to find him and no one knew where he was. I finally found another nurse (because Paul was still gone missing) and just so happened to see a family face sitting in a wheelchair. He was cold. He was tired. He wanted a blanket. And he didn't know where he was. He was also ALONE. Now if someone is a fall risk and must be by a nursing station to avoid an accident, what's the logic in taking him out of bed to then put him in a hallway by himself? 2. Paul, the nurse, who was nowhere to be found for hours (I was there for three, and he didn't appear for about 2.5 of those hours) even though I'd specifically asked to speak with the nurse. 3. Paul, who I found out was hiding behind one of the nursing stations eavesdropping on a conversation was I having with a customer service rep about my family member being left unattended in the hallway. I was baffled that when I turned around, he LITERALLY ran behind the nursing station in hopes I didn't see him. (I already knew who he was because I'd been given a description.) 4. The nursing manager Ms. Love who made entirely too many excuses for Paul disappearing and blamed the entire experience on the patient having dementia and "making it up because of his state of mind." 5. Ms. Love again who rationalized her statements by saying since Villa doesn't have medication to make fall-risk patients be still in bed that that was the reason nurses had to keep him in the hallway. Why her first line of defense was medicating the patient took me right back to my biggest issue with Jackson Park Hospital? The motto seems to be drug the patient first, try to verbally talk with the patient as a last resort. No matter what I told her, she had an excuse for it by blaming my family member with dementia. Meanwhile the person she's talking about was sitting there perfectly alert and talking to me clearly, calmly, and without question. The only reason she stopped trying to blame the family member was because I asked her how was she going to blame dementia for something I'd seen with my own eyes. She couldn't figure out a way to somehow blame dementia on him being unattended with my own two eyes, so then she suddenly wanted to take my complaint. I asked her to go away. I would never trust her to pass a complaint along. 6. I encountered another nursing floor manager and customer service rep. who were trying to get to the bottom of why he was left alone. But no one knew. My issue was the nursing floor manager openly stated that on weekends the workers can get a bit lackadaisical in their work. News flash: You're the manager and YOU set the tone. 7. The head nursing manager in charge, Odett Delapaz, never called me back nor made any move to contact me when she physically knew I was in the hospital after the Paul and Ms. Love incident. Then again, I'm not surprised that Odett never contacted me. She still had someone random woman named Marie Manuel on her voicemail. If she can't even take the time to correct her voicemail, I'm barely convinced she bothers to listen to any of her messages. 8. The TA (don't know her name, heavyset light-skinned woman with entirely too much attitude) up and left my family member on the toilet because it was time for her to go. She literally put him on the toilet and bounced, telling me someone else would come to get him. The next day she did ask me did "someone come in a reasonable time," but my issue is that if she had to ask me that, then clearly she wasn't sure either. I flat-out refused to say more than a couple words to her. She'd already pissed me off because she got mad that she had to help the family member to the restroom and it was a false call. That's what you get paid to do. To get mad at someone for not using the restroom is insanely idiotic. Find another field where you can work alone and away from sick people.
9 years ago (02-07-2017)
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