W F Butler Plumbing Inc

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Address: 2602 Monroe St, Madison, WI 53711, USA

Phone: (608) 233-1608

State: Wisconsin

City: Madison

Zip Code: 53711

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Reviews

Had them put in a new sink faucet. It went in super fast and while on site they also disconnected my dishwasher. Two guys, an apprentice and Master. I would use them again. They also explained why you have to buy parts from them, they get much better parts than you get online or at home Depot so they only guarantee when they buy. I confirmed that you can buy the "same model" for cheaper than Butler offers but the parts are really not the same like they told me. Plastic versus brass...

 7 years ago (09-12-2017)

Our shower handle was leaking into the tub.  Nothing big, just wasting water as it dripped.  We finally decided to get this fixed after a couple months.  My wife called Butler plumbing and asked them to come over to fix the leak.  That's when they made a bad problem worse.  

Their plumber came over and determined that our shower valve cartridge was the culprit.  Unfortunately it was an outdated model so he couldn't replace it.  He decided the next step was to put everything back together and seal up our fixtures - no more leaking into the tub.  Problem is he never fixed the actual problem.  The way to fix the problem was to replace the entire shower valve.  Sure it cost more - but that was our only option.

Now instead of water leaking into our tub, we had water leaking behind our walls and down into our kitchen.  Luckily we are doing some kitchen work and I had an area of the ceiling open.  6 hours after he left we had dripping water into our kitchen.  

When I confronted Butler plumbing on their failure to properly fix the leak, their response was - "Your wife told us to fix a leak, not replace the shower valve."  My wife works in IT.  She's not a plumber.  She shouldn't have to diagnosis a plumbing problem.  Butler failed.  So unless you know exactly what you need done - don't expect Butler plumbing to go the next step to actually fix the problem.  In our case, all they did was hide it.

To anyone that says Butler plumbing is a good value, ask yourself - did they actually fix the problem or is it just hidden from view?

To be fair - they did come out the next day after I demanded they fix the leak the right way...  

 11 years ago (19-04-2014)

Butler plumbing is extraordinary.   They are reliable, courteous and efficient.   I have come to depend on Butler for assistance in repair, rennovation, etc.   You will be pleased with Butler Plumbing.

 10 years ago (04-09-2015)

Is this place ever open?  It's always dark inside and no one ever answers the phone.

 8 years ago (05-11-2016)

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W F Butler Plumbing Inc

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