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Reviews, get directions and contact details for Wilkins Buick GMC

About

Your Buick, GMC and Subaru dealer in the Greater Baltimore and surrounding metropolitan areas!

Story

Wilkins Buick-GMC-Subaru is committed to maintaining our high level of customer satisfaction through our knowledgeable, professional sales specialists. Our Buick-GMC-Subaru Service departments and Collision Center will take care of all your maintenance needs.

Feel free to browse our new car specials,pre-owned specials, parts specials, service specials or complete a convenient finance application for pre-approval. If you don't see a vehicle you want, please call to speak with one of our sales representatives at 410-689-8000.

We look forward to serving you!

Products

Buick, GMC, Subaru, Pre-owned vehicles and associated parts and service.

Address: 6913 Ritchie Hwy, Glen Burnie, MD 21061, USA
Phone: (410) 768-1700
State: Maryland
Zip Code: 21061


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Reviews
I had an appointment for an oil change, tire rotation, and 27 point inspection for 3:30pm I arrived and was greeted by an associate. My car was taken pretty quickly but the wait time for the work to be done was excessive. I arrived slightly before 3:30 and didn't leave until slightly after 5pm. When i inquired about how much longer i had to wait, i was informed it was being washed and it should be out momentarily. Waited for another 15 minutes before my vehicle arrived to my surprise unwashed. I was told by the serviceman to just come back anytime at my convenience to have it washed, come in and tell service crew "pitstop". I know the average time to have this work performed and i should not have had to wait for 1 1/2 hours having an appointment and arriving on time. I would have gave less stars, but the associate i was communicating with was at least sociable.
8 years ago (02-08-2017)
Great dealership. Courteous and professional staff. It took a while to figure out the issue with my car, but the technician kept working until the issue was identified. Gave me a loaner car that was the same as the vehicle I drive with no questions asked. Will definitely use this dealership in the future.
8 years ago (05-08-2017)
I recently purchased my Cadillac CTS4 Coupe and was looking for a good dealership to take care of my regular maintenance and such. Hoping to create a good rapport moving forward for the time I own this car. I had called prior to make an appointment, however not surprised that no one had picked up considering it was already 3:00pm and pretty sure they were booked for the next few days. So that prompted me to go online myself to read some reviews. I notice that I could book my appointement online and seen that the rest of their day was available so I just took the short drive over and I couldn't believe it, they took me right away. 45 minutes later my service was completed. I think the only thing that did upset me was that because they made the comment looks like rain may be coming we will not be washing your vehicle. I understand why you wouldn't if it was to rain, but I feel you should still make good on what your full service package includes, rain or shine. Give a voucher or "rain check" to have your car wash. I think this could certainly go a long way for you all as a business. I look forward to seeing how well this relationship will go and will keep you posted if my rating shall change. Sincerely Ms. Young
8 years ago (14-08-2017)
Absolutely the best service ever! Sandy was not only professional but he also went out of his way to hook up my Onstar. They put me in a rental and had my car back to me in less than 24 hours. Whatever customer service training tool they are using to train their employees is awesome. You have a customer for life! Thank you to everyone at Wilkins Buick/GMC.
8 years ago (01-08-2017)
I had a pleasant experience at the Wilkins Buick today. They gladly fit my Cadillac in for an oil change although I did not have an appointment and gladly informed me of other service recommendations/advice for my vehicle. I will definitely bring my car here again. great service! 🙂
8 years ago (31-05-2017)
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