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Willis Ford

  1. Delaware
  2. Delaware Car Dealer

Reviews, get directions and contact details for Willis Ford

About

Willis Ford Smyrna is your new & used Ford dealer serving Smyrna, DE.

http://www.WillisFord.com

Story

Willis Ford Smyrna is located in Smyrna, DE. We are proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Willis Ford Smyrna a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

http://www.WillisFord.com

Address: 15 N Dupont Blvd, Smyrna, DE 19977, USA
Phone: (302) 653-5900
State: Delaware
City: Smyrna
Zip Code: 19977


Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 8:00 PM
Saturday: 8:30 AM – 4:00 PM
Sunday: Closed

Update Info
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Reviews
My 2015 F-250 developed a massive oil leak and dump 2/3's of its oil in my driveway. The truck also had a coolant leak and a few minor warranty items. The workmanship from the technician was great, but the customer service from the service manager was ridiculously bad. The manager was incapable of answering questions about what had actually caused the leak. Further, when I asked him if I could speak to the technician who had repaired the vehicle, he stated the techs aren't allowed to speak with customers. When the truck was towed to the dealership, I supplied a typed list that included the viscosity of the oil used in the truck (5w40). When I picked up the truck, it was filled with 10w30. When I asked the service manager why they used the lighter weight oil his response was that was what Ford said to use. I tow with the vehicle constantly and the owner's manual disagrees with his assessment. His parting shot to me was to let me know that his dealership policy is to turn away vehicles multiple warranty claims and send customers to their servicing dealership. When I asked what the servicing dealership is he stated the place where I get my oil changed. ( I change my own oil). I'd love to see the Ford warranty fine print that says only certain Ford dealerships honor warranties. I left a message for the owner of the dealership to call me and have never received a call back. If you want good work on your vehicle coupled with terrible and disrespectful treatment from the service manager, Willis Ford is the place to go. Update...the coolant is still leaking... treated horribly and there is still a problem!!!!!!! Update # 2: Still never received a call from Willis Ford of Smyrna. Took the vehicle to Hertrich's Capital in Dover where I was allowed to speak with the diesel technician (Marty). I explained the issue and showed him the leak on the cooler. Problem solved...this is the place to go if you have a diesel truck!!
7 years ago (17-01-2018)
Bought a used car from Willis Ford and within less than 20 hours of owning the vehicle the check engine light came on. It was a Sunday so I sent an email and first thing Monday morning Nate called to follow up on the issue. The code read for a ERG valve. They got me in for repair and gave a loaner car for me to use until it was fixed (only a day later). The application and loan approval was easy and quick and service went above and beyond! We will be back when its time to upgrade. Highly recommend.
7 years ago (25-01-2018)
The service department did an excellent job. Quick and speedy repairs and done right the first time. And a special thanks to Nikki for all her hard work and dedication to helping me get my truck fixed the right way. Thank you Willis Ford.
7 years ago (11-01-2018)
Very satisfied with all my dealings at the service department. Personal have always been very helpful.
7 years ago (11-01-2018)
Phenomenal service, writers and workers!! Keep up the awesome work! HIGHLY recommend!
7 years ago (11-01-2018)
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