Zales

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Story

Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 2200 W War Memorial Dr, Peoria, IL 61613, USA

Phone: (309) 681-8997

Website

State: Illinois

Zip Code: 61613

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Avoid Zales! Problem after problem with this store. Their computers are frequently not working, and various other issues that made my experience unpleasant and stressful.

 8 years ago (27-11-2017)

If I could rate this lower i would.
My tungsten wedding ring broke so I went in to have it replaced on February 8th. They told me it would take about 8 weeks to receive a replacement. I thought that was a little long but okay...they further said they'd call me when it came in.

8 weeks goes by...no call.
So I call the store and they CAN'T FIND any record of me at all.
I visit the store...miraculously they find my file...but no record of me needing a replacement.
We do the dance again...8 weeks later...no call.
Same song same dance....can't find any record of me requesting a replacement.
I visit the store...again as if by divine might, they find my file and see that i was there and that I was suppose to have a replacement....duh....

Apparently my replacement was back-ordered but no one bothered to tell me.

Now I'm 16 weeks in and fairly upset with the consistent "business" I've been getting from my new wife.
I'm now on week 18...no ring...no call....
I just now got off the phone with a Supervisor...they said they can't find any record of me being there...but they'll look into it...AND THEY HUNG UP ON ME!!!

This company is the worst Jeweler in the history of jewelers.
Don't buy anything from this company EVER.

      
      
      
 8 years ago (02-06-2017)

I bought a necklace from there... the chain broke, and they said it would be $29.99 to solder it back together. They charged me $34.99 and I wore the necklace two days and it broke again. I called the number on the receipt for the store, and it rings until it picks up and sounds like a dial tone for the internet. So I can't get ahold of anyone, and my chain is broken once again. I will never shop there again.

 8 years ago (27-04-2017)

This place is horrible. First off, my wife had to send her ring away for service, as much as she didn't want to. We paid a rush fee to get it back ASAP. The rush fee was supposed to get the ring back in 3 days....it came back in 12. You read that right...12. They kept blaming the jeweler. Fast forward a couple months. My wife takes her ring in for the bi annual check and find out her stone is lose. My wife voices her concern about the last experience and the manager, Julie, assured her it would be rushed and we wouldn't have to pay the rush fee since our last experience was so attrocious. Off the ring goes again....3 days later my wife calls and talks to someone who is probably the worst customer service rep on the planet. The girl had no idea where my wife's ring was and again blamed the jeweler. She called back a few minutes later to tell my wife that the ring was sitting at UPS because she had messed up the label. My wife then asked her when her ring would be back. The all star replied with "I'd rather not say." So then m wife called cooperate, who called the store, only to be told a bunch of BS from Julie. So at least Zales got the "rush" fee down to 5 days, instead of the whopping 12! Good work Zales.

 9 years ago (21-10-2016)

After sending my ring out today for the 4th time I'm LIVID! Diamonds have fallen out 3 times, about 6 diamonds total now! JUST picked up my ring Saturday night from being repaired and guess what?!?!?!?! MY BAND HAS A FRACTURE! THEN TOLD OH WELL WE CAN APPLY WHAT YOU PAYED TO THE RING FOR A DIFFERENT ONE. WHAT BECAUSE WE BOUGHT A SALE ITEM THE RING IS NOT WHAT IT'S WORTH?!?!? Why should I have to pay MORE money when I'm NOT the one who has to uphold the integrity of a product?!?!?! Sorry BUT I feel totally cheated and your company might as well have smacked me in my face!!!!!!!  All this has happened in just under a year😡😡😡😡😡

 9 years ago (04-08-2016)

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