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Zales

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Story

Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 1000 Southcenter Mall, Tukwila, WA 98188, USA
Phone: (206) 246-6424
State: Washington
City: Tukwila
Zip Code: 98188


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Reviews
Zales has terrible customer service. My fiancé and I went in to get my engagement ring resized on August 24th. My finger is small so the store manager Nanette said it had to be special ordered and that it would arrive in 6-8 weeks. After the 8 weeks passed we returned to ask her what was going on and she sent another employee to tell us that she would give us as call. We tried talking to her multiple times and called customer service to get in contact with her and she would ignore us or tell customer service that she would give us a call. Customer services had no update on our order either. We finally put in a case through customer service about 12 weeks after we originally ordered. Nanette finally called us after putting a case on her name and apologized. She asked for another opportunity to order the ring. This was in the first week of December. She said that by January 1st we would have our ring and that she would update us every week. She did not keep us updated. We went into the store on January 1st to see what was going on and we were told that she was on vacation. Nami said she would call the vendor about the ring the following day to get an update. She called us back and said it would be ready in 2 weeks. We went in yesterday and they still do not have the ring. We have spoke to every salesperson at that location and no one has helped. All they say is that they will call back or ask Nanette to call us. It has been almost 5 months since we first went in. This is ridiculous. We will be getting married in March and I still do not have my engagement ring! We definitely chose not to purchase the wedding bands with Zales. Do not shop there, they do not care about their customers! I put 1 star, only because it required a star. Otherwise I would give them a zero.
7 years ago (17-01-2018)
Take note on all the one stars, it's not an accident at this point, scammers that can't speak English and still try and speak to you in a condescending manner, if you love the person your buying jewelery for don't go here, and for zeki if that's your real someone should give you an attitude adjustment
7 years ago (01-02-2018)
My husband bought me a new wedding ring from here for Christmas since my old one got lost and I've been wanting a upgrade ring for some time now and on Christmas he open the box with a ring and I'm in love it's beautiful I love it
7 years ago (30-12-2017)
Zales at Southcenter Mall, Tukwila, Wa has terrible service after they sell you wedding rings. They will give you a lot of attention and caring attitude while you are shopping but after they sell you the rings everything changes. We bought wedding rings which had to be special ordered on 8/5/17. They promised they would be there in 6 weeks. We contacted them at this time and the rings were not in. They stated they would be in soon and were very uncaring. As time went on we found out the customer service person that sold us our rings quit and misplaced the paperwork. After multiple conversations with unhappy staff we got the manager who also only gave us half answers. Come out she ordered our rings on 9/27/17. Always giving promises the rings would be in soon, but not able to tell you where the rings were. My husband's came in on 10/13/17. The diamond ring still hasn't arrived and it is 11/22/17. Its been 15 weeks now and no ring. Do not shop at Zales.
8 years ago (22-11-2017)
Beware! This place is very high pressure sales. The customer service is terrible too. The sales associates will tell you anything and lie about diamond quality just to make a sale. All they care about is their commissions. They aren't knowledgeable about diamonds even though they call themselves "The Diamond Store" and get certified as "Diamontologists". There is a sales associate named Nami who will do anything to make a sale including lying about returns. I saw her lie and argue with a woman about a return and tell her she couldn't return her jewelry even though she had a receipt that showed her sale was within the 60 day window which is store policy. If you dare to venture in, make sure to steer clear of Nami for sure. I give this place ZERO stars. I had to press one star or they wouldn't post my review.
8 years ago (18-08-2017)
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