Zipcar

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Address: 403 8th St NW, Washington, DC 20004, USA

Phone: (866) 494-7227

Website

State: District of Columbia

City: Washington

Zip Code: 20004

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Zipcar is happy to take your money, but not so happy to try to refund you in any meaningful way more than token gestures when they mess up. If you call their support, they never have the power to do anything besides credit you an hour. That's pretty meaningless when you're renting a car for 24 hours. 

This last time they changed my reservation location and vehicle TWICE without explanation.  e The vehicle got smaller and the further away. That's a problem when you have a pregnant wife and you're going to your baby shower. 

The time before this, the gas card in the vehicle was expired and would no longer work at the pump. I don't want to deal with the hassle of being reimbursed for gas. On ZipCar's promise of ease of use, they fail. In this case they offered to credit me half an hour of time for an 11 hour reservation. They just don't get customer service.

There are other incidents I've had with them over the years that points to them not adequately keeping everything maintained such as no windshield wiper fluid one time and a wrong windshield wiper attached another (I had to buy a new correct one because it was raining). 

If you have any alternatives, go with those.

 10 years ago (13-01-2017)

We needed help as we were stranded, and we tried to go into the office but a sign said not open to members. The problem we had needed to be addressed in person. The woman who helped us simply said "Got to go" the moment we walked in then asked us if we read the sign. It wasn't until I explained we were stranded, and that we needed help from an actual person not a robot on the phone that she actually had a halfway decent tone. Would not recommend going to their office. Clearly customer service is not important to them.

 10 years ago (07-03-2017)

This company is the worst. Their customer service representatives are not effective and continually repeat policy instead of fixing the situation. They do not listen to the concerns of the customers either. The main thing that they focus on is amount of money that comes into the business. They have hidden information about multiple items that are important to someone that has been involved in n accident. If I could give this company a 0 I most definately would. DO NOT RENT A CAR FROM THESE PEOPLE!!!! They are horrible.

 10 years ago (13-12-2016)

They were friendly, made it easy to get my zipcard, and were friendly to our dog.

 10 years ago (06-11-2016)

Best thing about living in the city is getting rid of the car! Zipcar allows me to make those quick trips without having to own my car.

 10 years ago (12-05-2016)

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