AAA Memphis

I wish there was a zero star rating too👀. I purchased a battery from them which is under warranty - the AAA guy that installed the battery never put the battery clamp THAT I BAUGHT and never put it back on -not my fault. And now they won’t honor the warranty. I’ve been a customer for 27 years. Definitely not renewing with them again. Be ware...AAA is NOT for the people🖕🏽
1 7 years ago (06-03-2018)

I wish the option for zero stars was available. I have been a AAA member since 1983, Their road service has deteriorated over the years. Customer service is very slow. A typical phone call to request a tow truck takes almost 10 minutes. An automation system asks you to input various information (phone number, membership number, location, etc.) and then you are transferred to an agent who requires you provide the same information again. The customer service agent will tell you the tow truck will arrive within the hour, but it is always 2 plus hours. There are very few towing companies with AAA contracts - sometimes just one in a metro area. If the one AAA contracted towing company is busy, you may be waiting 3-4 hours for a tow truck.
1 7 years ago (10-01-2018)

Terrible customer service yesterday I broke down on I-40 and was waiting 2 hours for a service call just to call back and find out that it didn't come through then when I went to replace the call and get service they told me it was going to be $750 I then proceeded to get tow from gleaves and they gave me a tow for only $300 bad customer service will never use them again and canceling membership ASAP
1 7 years ago (06-12-2017)

Great Customer Service and Trip packages
5 7 years ago (11-02-2018)

I've been an AAA member for years because of their services. Usual my visits are 5 stars but I got incomplete info on my last visit
4 7 years ago (13-08-2017)