Abra Auto Body Repair of America

Reviews, get directions and contact details for Abra Auto Body Repair of America

Address: 4080 W 1820 S, Salt Lake City, UT 84104, USA

Phone: (801) 972-2272

Website

State: Utah

City: Salt Lake City

Zip Code: 84104

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

STEER CLEAR.
They fixed the outside of my car, looks great.
The inside...wow. In the worst way possible. I practically live in my car, so there is quite a bit of stuff that I store in the back seat. They haphazardly threw all of it in the trunk to "detail" the car...and left it there. I opened the trunk and it all came spilling out onto the ground, breaking several delicate items. There had also been a container of bleach I'd carefully placed on the floor mat behind my front passenger seat which ended up having been spilled all over my belongings that they had tossed to the back of the car. Absolutely unacceptable. I'm disgusted with this shop.

 7 years ago (20-02-2018)

100 NEGATIVE STARS!  DO NOT WASTE YOUR TIME TAKING YOUR CAR TO THEM!  I went to get an estimate on my vehicle after making an appointment and was told "it would be 4 to 6 weeks before they would even look at it", AFTER I GOT THERE!!!  The woman at the counter was incredibly RUDE AND UNPROFESSIONAL.  She acted like I was bothering her just by being there.  Then NOT ONE OF THE WORTHLESS S.O.Bs would lift a finger to help me get it off the trailer.  FIVE of them standing around the entire time!!!  THEY LITERALLY STOOD THERE AND WATCHED ME.  Then little Ms. "Your bothering me" came out with her little marker and started drawing  and writing pre-existing on my vehicle.  There was NO damage at all on my vehicle before the accident.  She said "that's rusty.  It's pre-existing."  I said NO it's not!  It took me almost a week to get an appointment for you to look at it.  I wiped my finger on the "rust" and it came off.  WOW!  That is BLATANTLY DISHONEST on their part!!  The only reason there was any surface "rust" was because of the salt on the roads and how long it took for them to set an appointment.  She obviously doesn't know what the hell she's talking about so why is she out there with her attitude and her little marker.
Needless to say they were rude, unhelpful and DISHONEST!!!!!!!  Now THAT is "great customer service"???
NO ONE that I talked to, that had work done here, WOULD RECOMEND THESE IDIOTS!!! Everyone had issues with the way they were treated.  Ask around for yourselves.  It looks to me like the employees are writing the positive reviews.

 7 years ago (05-03-2018)

Recently, we totaled our vehicle and luckily, it got sent here because my insurance recommended them and boy am I glad that we listened to them. During the process of handling everything that comes up when you total a car, Robin and Cindy helped us with any questions and concerns that we had at the time. The customer experience at this Abra is absolutely impeccable. You would not expect such personal interaction from such a large and well-known company but the customer service is probably how they made it to where they are today. We were treated with respect and kindness and each time I called or stopped by, I always got the feeling that they actually care about me. At Abra, you really feel like you are an actual person getting ACTUAL help and not just a number or a work order. I recommend Abra, this location in particular, to anyone who might have went through what we went through or any other auto body or glass need. This is an honest review from a real person. I really want people to know where to get good help and service and not get pushed around by those other shops. 

 8 years ago (29-01-2017)

Did a great job on my car was done when promised,helped me get rental will come here again if needed

 7 years ago (25-09-2017)

Absolutely horrible! Don't ever take your vehicle here. My husband was involved in in an accident 5 months ago, and we took his truck here at the recommendation of our insurance company in order to speed up the claims process. We have had to replace every single part they put on, even down to a tire. They even put one part in upside down. Several of these things were major safety issues and could have been catastophic life threatening failures had they gone out on the freeway and not on the surface streets like they did. Please don't gamble with your life by taking your vehicle to these incompetent morons.

 8 years ago (15-04-2017)

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Abra Auto Body Repair of America

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