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Ace Hotel New York

  1. New York
  2. New York Lodging

Reviews, get directions and contact details for Ace Hotel New York

Ace Hotel New York

About

A friendly place, continually new.

Story

Ace Hotel reinvents the urban hotel for the people who make cities interesting. We crave experience more than hospitality clichés. We are curious about the historic buildings we inhabit, and let them guide us to someplace both fresh and familiar. Our sensibility is democratic and inclusive. We appeal to a broad spectrum of travelers directly, without reducing everything to the lowest common denominator. Ace is built around collaborations and friendships with local designers, artists and independent businesses.

Address: 20 W 29th St, New York, NY 10001, USA
Phone: (212) 679-2222
[email protected]
State: New York
City: New York
Zip Code: 10001


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
First of all the good stuff: The hotel offers a great atmosphere. The lobby is always busy with people working, chatting and enjoying their time and provides a great scenery to relax. The restaurant and bar within the hotel are both of high quality (though also priced accordingly). The rooms are equipped with everything that you'd expect in a 4* hotel. The bad stuff: The rooms are extremely small. I've booked their third biggest size and still felt that it's much smaller than what I would expect for the money I paid. The real downside though is the AC / heating system. I stayed in ACE during peak winter season but my room felt like a cage filled with hot and dry air. I've opened the window as much as possible (one hand wide) and still had to sleep without blanket. Nights were least comfortable hotel nights of my life.
8 years ago (20-03-2018)
We are at the Ace Hotel this week, and I have to say that we are not that pleased with our experience. We arrived around midnight after our flight was delayed and were given a king bed room as per our reservation. The room was extremely noisy we could hear everything outside and people in front of the hotel. We complained and were moved to the attic (!) for the rest of the night. The next morning we were given a better room because they had no more king bed rooms, and I have to say that the room we got is very nice with a spectacular view. 5 stars for that. However, there is a door on the side of the room that connect with the room on the left (I guess for people sharing two rooms with kids) and at night we can hear everything people are saying in the other room. Also, there's a big water stain in the ceiling in top of the fridge, like there was a recent water accident and they didn't repair it. Also, the room had no heating system (they told us they close the heating system when it gets higher than 10 degrees outside!). Sorry Ace, you have a very nice place (especially the lobby and bar) with very nice employees, but I don't think we'll come back (considering also that it happened at a pricey hotel).
8 years ago (27-02-2018)
What a fun hotel! I loved the decor! Bonus points for the fun mini fridge. The drinks in the bar were fantastic! The bar/lobby was hopping day and night with people working at the shared workspace/charging table and also with people just hanging out. I tried a bit of a room service hamburger from the hotel restaurant. I honestly have to say that burger was one of the top 10 burgers I've had in my life! The front desk staff was very nice and extremely helpful as well. The only thing keeping my review from 5 stars is we had a serious issue with our heater in the room. The first night was really hot. By the time we woke up in the morning the temp had reached over 80 degrees (when the avg temp outside was in the 30s). We were only there one more night and the only thing they could do was open the windows until after we vacated the room. They sent a guy up right away to check it out when we reported the issue. They just couldn't fix it, or move us.
9 years ago (10-02-2018)
I worked with Nora and she was lovely! Very responsive and professional. It was just really nice to have someone reach out to all the hotels (since I really didn't know what to do or how) and Nora created a proposal spreadsheet of all their rates/distance from venue/etc., making it really easy to compare each option. She also handled the contract with the hotel and all I had to do was review and sign! I highly recommend this service to those that want or need help with room blocking! It saved a lot of time and energy for me. Thanks Nora
8 years ago (18-03-2018)
A wall of laptops great you in this dark and slightly dingy hotel. No doubt that is is super cool, and it has a stylist graphic style to accompany its post industrial decor, but the beds are uncomfortable, the rooms are small and it is very very dark. Staff are also hit and miss. When they hit, you get an incredible welcome from a genuinely attentive staff-member. When they miss you feel that you exist at a level beneath contempt. This makes visiting reception a bit of a lottery. But, the minibar is awesome, the gym well equipped. But forget it if you want to work in the lobby, it has already been filled by a wall of laptops optimising code.
8 years ago (30-03-2018)
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