Adam's Tire & Auto Center

Reviews, get directions and contact details for Adam's Tire & Auto Center

About

For 60 years, serving the Mesilla Valley as a family-run automotive repair and tire dealer. No one has been fixing cars in Las Cruces longer than us!

Address: 2001 S Valley Dr, Las Cruces, NM 88005, USA

Phone: (575) 527-8473

Website

moc.ccasmada@hs

State: New Mexico

Zip Code: 88005

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Reviews

We had an emergency on a long road trip. AAA recommended this place and with AAA membership we got service priority and some discounts as well. Above all, the people here were very professional, kind, and honest!! Highly recommendable!!!!

 7 years ago (21-12-2017)

Bought a brand new tire for it to only go out 14 days later, was told they would repair it for me so I took it in.  They claimed to be super busy and was told to just leave the tire, only to get a phone call 7 hours later with them saying there was nothing they could do. 

They insisted on blaming me, stating that in the short time from whenever the tire went flat to the point I noticed (at which point I instantly swapped on a spare) it had worn too much.

Was told I would've been protected if I had only purchased the additional warranty, the warranty that was neither mentioned or offered to me when I purchased this tire new and was told my only option would be to buy a new tire.  I wanted to support this local business after my first visit there was good but this experience has ensured I will never do business there again.

 8 years ago (04-04-2017)

Don't be fooled by clean entrance and folksy vibe...these guys either have favorites or don't really care about their work. I really wanted to like them and trust them. I am not a car guy and I looked to the online reviews for guidance. I held off on writing this review because I thought I should think on it but the more I think about it the less satisfied I am with my experience there and I thought I'd warn others who might be fooled by their good reviews online. I took my Hyundai Tuscon in because I needed to rotate my tires and I noticed my stick shift was just slightly less responsive than when I'd purchased it, Well, we drove it around, Bill said he couldn't tell anything was wrong, and so in addition to rotating tires they switched out hydraulic fluid. That was the last time my car drove the way it used to. The clutch started getting worst and eventually failed. Paid to have it towed to their shop and I was basically without a vehicle for over two weeks. I had to call every few days to check in and I felt like I was bugging them, even though I felt like the communication should have gone both ways. I bought an entire new clutch kit and they installed it, but within a week there were other issues driving it. It would get run rough on the highway and then when I came to a stop, it would get stuck in first gear. I took it back two times and they acted like I made it up as it wouldn't do that when they drove it. Finally it did do the clutch freeze thing and they did some other work on it (this was back in Feb-Mar) but to this day it has never been fixed. My chief complaint is that they never seemed to try and figure out the problem. Bill acted like if I couldn't tell them the problem they couldn't help. They just fixed the minimum problem as best I could describe it and seemed content with that. I guess I just thought since they were the experts, they would take some ownership of the issue and try and get my car running again. I sunk a few grand into the whole or ordeal but I have never been able to get my car to work again and now it just sits where I parked it last. I'm rating them low based on not caring, bad communication (I kept having to re-new rental car at a higher rate due to not knowing), and not getting my car to run again, even though there hadn't been many issues leading up to the whole ordeal before they started "working" on it. Maybe they are a good place for some people but whether they are or not, I would not recommend them to someone who was not a car person themselves. I held off this review for awhile, but when I see they are still rated highly i feel like that is not representative of my experience.

 8 years ago (18-10-2016)

Have been to this tire center 3 times now. The first time was great and we ended up getting the tire fixed and I was on my way. 

The second time I was getting ready to drive out to the field in my truck, when I noticed the tire was really low pressure (same one that had previously been patched a couple days before). Went to Adam's at 8am (no other customers and only 30 min after opening) to see if they could put some air in it and fix it later when I got back (should be a 30sec fix right???). The one guy working on a car there said he couldn't help me because he was the only one there, even though all I was asking for was air in the tire and there wasn't a single customer in sight. He said to wait about 10 min and someone would be there to help. After 15 min I told him thanks, but no thanks, to which he wondered why I was leaving. Drove down the road to Big O Tires (which was swamped with customers) and in 2 minutes was filled up and on my way. 

Third time was getting another patch for the tire. Waited ~1.5 hrs to get the patch fixed. I didn't have my credit card to pay at the time so I told them I'd go home, grab it and come back, and they insisted I come back as soon as I can to pay for it (totally reasonable). When I come back it turns out they all left for lunch for an hour and left someone to look after the place, but she was no help in something as simple as paying for a tire patch. 

Really friendly staff, slow service, always playing gospel/church music. Their auto techs are really nice and up front with you about any issues. I'm heading to Big O Tires from now on. I recommend you all do too.

 9 years ago (20-05-2016)

I used to work here and loved every minute of it and the people are great

 8 years ago (19-07-2017)

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