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Apple Alderwood Mall

  1. Washington
  2. Harbour Pointe Electronics Store

Reviews, get directions and contact details for Apple Alderwood Mall

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 3000 184th St SW, Lynnwood, WA 98037, USA
Phone: (425) 921-1560
State: Washington
City: Lynnwood
Zip Code: 98037


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Reviews
As with every other Apple store, the Alderwood Mall location provides a consistently positive experience; knowledgeable and passionate employees help make for the excellent experience. We stopped in a few days ago for one of their many training sessions, which with only two other ‘students’ turned out to be almost one-on-one session. As a result, we all learned a lot. The lesson occurred during the tumult that is part of the Apple store experience but was not lessened by it. All our recent Apple purchases have been from this store. NB. This store will close at 9pm on Saturday, 24 February 2018 for renovations. Its reopening is undetermined, but perhaps will require one year because it will take over two store spaces, one of which is still occupied. Until reopening, University Village and Bellevue will be the nearest store locations.
7 years ago (21-02-2018)
We've got several Apple products in our household. But... We're done. Ridiculously long wait times. Huge crowds waiting to have their Apple stuff fixed. Indifferent staff. Not even a simple battery in stock, and that's after making an appointment to have it replaced. It's a 3 hour trip to drive to and from, plus the usual long wait time in the store. It's really hard to believe this store represents the true ethics & ability of Apple. If it does, sell your Apple stock. Unfortunately, I think many Apple stores are ineptly managed; my daughter had a very similar, and very poor experience this week with another Seattle area Apple store.
7 years ago (17-01-2018)
Not the first time I’ve been blatantly snubbed here. I came in today because my brand new iPhone X has a green line down the screen. Online in several articles it states Apple is aware of this defect and to bring it to a store for a brand new replacement. I’m told at the store ‘They’ve never heard of this’ and I had 3 choices. Wait IN STORE for 3 1/2 hours for a tech, stand in line tomorrow morning at 9:30am for when they open at 10 (in the rain with no cover), or make an appointment over a week away. And then I was told they will probably rebuild the display, not replace my phone. I’ve been there before trying to buy a new MacBook Pro but had questions about the new model and how it performs for my job. They guy who was supposed to help me passed me over for a cute blonde, then helped someone else after her. I walked out after waiting 40 minutes. If they are that busy they need more stores. And TRAIN YOUR EMPLOYEES ABOUT CUSTOMER SERVICE.
7 years ago (18-01-2018)
It can be hit or miss here. I came in because I have AppleCare+ on my iPhone. I was eligible to get a replacement after paying $99, which I was ok with. The employees don't know much about their own warranty policy, which is very concerning. I explained to the guy I wanted to use this accidental protection for my phone. I also spoke to tech support over the phone prior to my appointment. The technician in store was kind of rude and not very helpful. I spoke to a very nice manager named Amy. She was how irritated I was and she went in the back and explained the warranty policy to him. He then came out and apologized. However, he STILL tried to persuade me against using one of my two accidental coverages. I told him it was my choice, and that I would like to use it. I ended up getting my replacement device, but if it wasn't for the manager I would have had more issues. The employee lied to me saying he didn't understand until his manager explained to him. However, I could SEE the notes saying exactly what I told him. The other people in the store are very helpful though. I think technicians liked to make their own rules...or think it's their own company. The manager was very sweet though.
7 years ago (23-01-2018)
Waited way too long to talk to someone to make an appointment. Drove to the store, got in line, first person could not solve our problem, second person figured it out for us. We went away happy.
7 years ago (21-02-2018)
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