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Apple State Street

  1. Santa Barbara Downtown
  2. Santa Barbara Electronics Store

Reviews, get directions and contact details for Apple State Street

Apple State Street

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 928 State St, Santa Barbara, CA 93101, USA
Phone: (805) 560-1500
State: California
Zip Code: 93101


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Reviews
The wait times for this location are longer than most Apple stores but for such a busy location, it's really not that bad. Go get a coffee next store and they'll send you a text when someones available. I went in without an appointment and expected to wait a little, Felix ended up helping me and I cannot tell you how happy I was with his customer service. My phone was completely busted and he told me the cost to replace would be $300.. thankfully I had an extended warranty through Verizon and I could go through them to get a replacement phone. I asked to borrow a phone to call Verizon and he was very accommodating in helping me get everything worked out. He likely realized at some point that he was not going to make a sale from me but still helped me in every way he could. He even assisted the Verizon representative and I by making sure there was no damage to my phone and did a factory reset so I could send it back to Verizon. I'm really thankful he was my genius guy. Thanks again for your patience and generosity!
7 years ago (06-10-2017)
The staff missed a lot of opportunities to help me today. Even if they were all busy with appointments, why couldn't someone just let me know that they see me or ask if I had questions or ask if I had been helped already? Basic customer service guidelines! At one point, 2 employees were chatting and laughing and the moment I walked up to them with a purchase, they made me feel unimportant by letting me know that they're busy and scattered off. Thankfully an "available" employee, Greg, was kind enough to help me out with my quick purchase. He asked me a couple more questions, we began to discuss, and I let him know I would be traveling soon to japan, a country he's lived in for quite some time. He turned my experience upside-down. He was friendly and gave me some great advice on not only my travels but my purchases that day. I walked in with a lot of questions/concerns and no one seemed to care except Greg. His customer service is the kind that stands out amongst a full staff that lacks it. 2 stars for Apple State Street, 5 stars for Greg.
7 years ago (17-10-2017)
When service is good it's very good. Every so often customer service is terrible. Last time I was there I was cl early disabled struggling to stand they ignored me f or over 10 minutes and made me wait up at the front, even after I attempted to flag people down. When I complained they didnt apologize but just asked me why am I here and kept cutting me off when I tried to answer. They made me feel like I was inconveniencing them.
7 years ago (15-10-2017)
Lately, the employees of this store are giving the worst service ever. I bought an iPhone 8 two weeks ago and already began failing, so I took it to be checked at SB store. When I got there I waited so long for the guy who was supposed to check my phone until 30 minutes later he told me to come back in three hours. When I got back a different guy just gave me a new iPhone because the one I bought came with failures. That other apple employee just gave me the new iPhone and told me to set it up my self. it has been 24 hours and I am still trying to get a verification code cause I don't have the original phone to get it.
7 years ago (21-10-2017)
It's a really disappointing experience every time I walk through those doors. I dread having to go. The folks who work there are nice enough but their system of helping customers is totally broken. The wait times are ridiculously long, they don't update you on where you are in line to be helped so I have waited indefinitely. They don't make eye contact while you're waiting so it's taken me getting fed up with 20+ minutes of waiting for my appointment to finally go to a sales rep and ask what's going on. There's almost no internet in the store, so forget catching up on emails or whatever on your phone. Try to leave your kids at home because every time I go in for an appointment, I'm there upwards of an hour, my little one goes nuts. Either it's Apple's broken customer service system (although I've been helped more expeditiously in other locations) or this location needs more staff and better training on communication, and customer service. In order to be helped, I feel like you need to be somewhat pushy and insistent at this location, which is not a pleasant way to interact with sales reps.
7 years ago (21-09-2017)
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