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Apple Stoneridge Mall

  1. California
  2. Pleasanton Electronics Store

Reviews, get directions and contact details for Apple Stoneridge Mall

Apple Stoneridge Mall

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1 Stoneridge Mall Rd, Pleasanton, CA 94588, USA
Phone: (925) 398-1962
State: California
Zip Code: 94588


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
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Reviews
For the $29 battery, you have to register on line, answered questions to be verified that you were qualified then you get an appointment. We went to our nearest Apple store. The rep. asked the same questions and checked our I.d. and ordered the battery. We have to wait for notice and make the second trip to buy/pickup the battery within five days. We thought that Apple was setting up all these hassels to halt off the rush? At least the new store was very impressive.
7 years ago (25-01-2018)
I went in to buy a watch and was literally ignored by everyone. I asked a guy walking around with an iPad (very politely) if there was someone who could help me, and he was rude about it. Asked me if I had checked in and told him no one had even approached me at the door or greeted me to do so. Gave me a “yeah, whatever” attitude. The store wasn’t even that busy. There were almost more employees than customers at that point and literally 5 standing at the back of the store chatting and looking down at their iPads. To make matters worse, I had another girl ask me if I had a Genius Bar appointment. In a condensing voice, she told me she only handled Genius Bar related stuff, when I told her I just wanted help buying a watch. Never even offered more assistance than that. I almost lost it at that point. Let her know I wasn’t happy and walked out without buying a thing. The last straw was when I called to speak to a manager, rather than write this review, and nobody even picked up the phone. Seriously, Apple?
8 years ago (06-12-2017)
Dear Apple, I tried replacing my battery for $29 today… I wasn’t able to, not today, tomorrow, or next week. I first spent 39 minutes on the phone with your help line this morning (32 of which were on hold), and unfortunately we were not able to find an open appointment at my local Apple store (or any within 50 miles of me) this MONTH. I was instructed to check if there is a walk in appointment available. I made my way down to the Stoneridge Shopping Center and immediately realized my chances were slim to none. Nevertheless, I waited in the line to speak with an employee. I found out my options were as follows: -Wait for 5-7 hours today to possibly qualify for a walk in appointment -Come in earlier tomorrow to have a better shot of qualifying for that appointment -Wait 2 weeks to schedule an appointment during work hours -And of course, I also have the option of sending my phone in to Apple to be fixed, which costs closer to $40 with shipping and takes “about 5 business days” According to my calculations, either way I break it down I pay more than $70 for this battery. Including this trip to the mall I would have to make at least 2 more, the mall is 20 minutes away from my house and costs at least $5 in gas roundtrip, that’s already another $15 assuming my time is free. Being that my time isn’t free, especially on Mondays when I’m at work, I figure I lose another $40+. A piece of information I found to be truly amazing is that if by some miracle my phone found its way into the hands of an Apple employee, then first a test has to be conducted which should take 15-20 minutes, then only if there is a battery in stock I will be granted the privilege to wait for 2-3 hours for an Apple specialist to replace my battery. Once again… only if there is a battery in stock. Fortunately, this story had a happy ending. I walked down to the phone repair booth in the mall and the 2 employees there that deal with 60+ phones daily were able to replace my battery in under 15 minutes for $45. I would imagine that if Apple really had its customers’ best interests in mind it would invest either in training for its sales people to replace the battery (a very easy task according to Youtube) or would deploy more “Apple Specialists” to various stores. You are in tight competition with British Petroleum for all time worst PR responses, from Foxconn to Cobalt mining, to the latest. Goodluck, Ado
7 years ago (06-01-2018)
Went to pick up iMac Pro on a Tuesday morning. Took a while to get it set up. The rep was very nice but needed to help others inbetween, had to leave for a meeting and a gal replaced him. She also was asked for help by another employee. So took a total of more than an hour because of interruptions. It seems they're short on staff even for a midweek morning. Weekends always have people queued in several lines at front and others sitting inside waiting for help.
8 years ago (11-11-2017)
Multiple bad experiences with this store. Being an embedded software engineer myself, I can tell they BS a lot, at times dispensing false or useless information or advice. Imagine what it would be like for those who are not in the technology field. I felt that the interaction with people there, if it did not lead to a purchase or repair, there would be no record. If you want to complain, there's no case number to refer to. You would just have to make general remark. Can't go back to the specific person I talked to. Hence, in many cases, there's no accountability. They just say whatever. I replaced the iPhone 6 battery. It started to act up around 2 year. It may be true that the battery had reached end of life, and OS update did not play essential role, it's still a cost that people need to consider when purchasing a phone. Why not put a bigger battery for such premium phone? I think it's pretty universal at this point that, we don't need the phone to be any more thinner, and people want more battery, hence not only we have more battery life for daily use, the battery would also last longer. When I signed off for the battery replacement, I did not know before hand that they said in the paper work that my phone has cosmetic damage. If I knew, I would certainly contest and ask for explaintion. This is they covering their rear end. I don't appreciate at all. After I left my phone for battery replacement, I was told it would take 2 hours and they will email me, since they can't call me. I waited 2 and a half hours, and went back and checked, it was already done, but no email. I think for iPhone 6, it should be done for less than 30 minutes. I should have checked back earlier. My iPhone 6 at one point showing battery stuck at 100%. I didn't know how much battery actually left and the phone could shut down any time. But when I described it people standing at the front, I was told, something to the effect that, "It's good, you never run out of battery". One of the "Genius" there lacked the understanding of the "advices" she's giving out and didn't know what customer service is. She said my phone is low on storage that we could not do firmware upgrade. I said that's not true. The OS had been upgraded with the capability to uninstall apps in the background to free up space. I showed her that my iPad did just that. She said a phone needed 20% or some crazy percentage of free space to operate properly. I asked her, if that's true for phones with 32GB storage and 128GB storage. It obviously doesn't make sense. She asked me if I know what MB is. And she said the OS does not show the accurate free space left, and since I don't believe her, she asked me to add up the storage space used by all apps. Again, she asked a customer to add up the storage space used by all the apps! Is this what Apple is? I asked if she could run some diagnostics, she declined, saying she could not. At this point, she said she could not help me, and started the preparation for the next customer. When I picked up my phone after the battery replacement, the same "genius" happened to be the person handing me the phone. Not sure she's not doing the genius work any more, or part of their responsibilities. Not sure if she remembered me, but she's giving out more false information, claiming the battery has 7000 charge cycles. I was just like, whatever. I thanked her, grabbed my phone and left for good.
8 years ago (25-11-2017)
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