Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 1700 Stoneridge Mall Rd, Pleasanton, CA 94588, USA

Phone: (925) 469-5400

Website

State: California

Zip Code: 94588

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Reviews

Absolutely great customer service in the fine jewelry department. A woman named Karen that previously worked in Hayward helped me so much. She seriously went above and beyond to help me find what I was looking for and made sure I was happy. Her attitude and customer service made a difference in the whole experience. I will be back to continue to bring my business here specifically because of this experience

 8 years ago (17-09-2017)

Only giving 1 star because there is not a zero rating.  Paid for fully built barbecue grill.  Delivery guy brought the grill unassembled in a box. told me I needed to contact installation and they could arrange to have grill built.  Called installation and they are not available.  Called  the store  during store hours  and operator transferred me to a clerk who transferred me to a line that kept ringing and then hung up.  Called back operator and they do not answer.

 8 years ago (18-07-2017)

I keep trying to reach someone on the phone in a certain department.  It continues to rings and ring until finally someone lifts the receiver and then just hangs up without saying a word!!  Sooooooo frustrating

 8 years ago (06-10-2017)

I recently had a very unpleasant shopping experience.

Before I went to the store, I did my homework. I know which one I wanna try, and which one I wanna buy. I went to the store, and sales from other department helped me for the purchasing process. Then I asked him how much was the installation. He asked his manager, the manager told us it's about 140 dollars. So we decided to do it on our own. Then, they told us the shipping fee is 99 dollars. I was surprised that because it's free online. So I told them that, on the website, it's free. Then the manager told me that I have to use Sears' credit card to get free shipping. Then we left.

The manger is not professional at all. He is not honest. I went home, the shipping is free. the installation is 69.99 dollars. 
I felt so angry.

 8 years ago (30-06-2017)

Please hurry up and fold up this dinosaur and stop torturing customers with complete incompetence.  Sears should have been out of business long, long ago.  I could write a volume describing the nightmare of purchasing a washer and dryer from them.  It became comical after a while.  Stay far away!

 8 years ago (29-07-2017)

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Reviews, get directions and contact details for Sears

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