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Reviews, get directions and contact details for Arhaus

Story

Arhaus started in 1986 with a singular passion to provide unique, high quality, well designed home furnishings. Our philosophy is to design our own products, search for the best manufacturer while controlling quality and bring our furniture directly to our customers. Our product developers travel the globe, working directly with skilled artisans to craft pieces that can only be found at Arhaus, ensuring that every Arhaus piece meets our high quality standards. This great attention to detail and commitment to excellence extend to every aspect of our brand and all that we do at Arhaus. Come visit your local Arhaus furniture store at 155 Culver Road.

Address: 155 Culver Rd, Rochester, NY 14620, USA
Phone: (585) 442-8115
State: New York
Zip Code: 14620


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Reviews
Franca and Nino were both exceptionally helpful and patient in the couch buying process. They gave advice throughout the entire process and made sure we felt comfortable with the purchase decision. We ultimately ended up with pollack series couch which was perfect for our needs.
8 years ago (13-10-2017)
I had a great experience in the store when I initially bought my chairs. The sales lady helping me (Shaena) we very helpful and knowledgeable. I got an email about 2 weeks after they were delivered that the chairs were on sale. I was initially very frustrated when they would not refund me with a price adjustment for the difference. They said they only do that within a couple of days. I decided to call the corporate number. They decided to give me the refund. It was only about $150 difference which to them is nothing I'm sure but to a customer like me is a lot of money. I'm very glad they were able to honor the sale price for me.
8 years ago (09-06-2017)
Furniture is absolutely beautiful but I do have to agree with others than customer service is lacking. Have made several purchases here over the past 2 - 3 months and have been consistency underwhelmed by the service and frustrated when an issue arose. Thankfully corporate customer service was able to resolve an issue that the store "wasn't sure if they could address" fairly quickly.
8 years ago (06-07-2017)
I will absolutely never buy anything from Arhaus again. I have never experienced a worse customer service in my life. The furniture is overpriced for the service that you get.
8 years ago (20-07-2017)
Went in thinking I'd browse for a wedding registry. I was struck by the enormous magnitude of the prices. If this was Manhattan, I'd get it. Fine. Charge a bizillion dollars for an end table. Great. People in Manhattan are disgustingly wealthy. But in Rochester, NY? Really? Who in Rochester- working our cruddy service industry jobs- could possibly afford Arhaus' prices? Who in ROC is Arhaus' target sales customers...?
8 years ago (26-02-2017)
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