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The Home Depot

  1. New York
  2. Penfield Furniture Store

Reviews, get directions and contact details for The Home Depot

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To contact Customer Service please call (866)466-3337, then press option 7.

Story

The Penfield/Rochester Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Rochester, NY residents. Let us help with your project today!

Address: 750 Panorama Trail S, Rochester, NY 14625, USA
Phone: (585) 385-4090
State: New York
Zip Code: 14625


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Reviews
Whenever I've gone into this Home Depot to buy tools or other supplies it's been fine, but I recently set up some hardwood flooring to be installed in my house through this store and it was nothing but a headache from the start. Twice I was told I need to pick a different wood (out of stock and "they can't install clearance items"), the person who took the measurements in my house showed up past the 2 hour window he was suppose to show up during, the materials were shipped to the wrong store and took an additional week, and finally I was mistakenly told that I could pick a specific time to have the materials delivered to my house and after half the day went by I called the store and was told that you can't pick a specific delivery time and that it could be anytime between 8:00 am and 10:00 pm that they show up. After being 6 weeks into this project and not even having the materials delivered I ended up cancelling the order and getting a full refund. I can't speak for any of the other departments, but the experience I had with the flooring department was pretty terrible.
8 years ago (04-12-2017)
Dan and Charlie in plumbing are exceptional. They helped me save thousands of dollars in contractor costs with their advice on a bathroom remodel and main floor drain repair. The entire staff is friendly and knowledgeable.
8 years ago (30-11-2017)
Every time I have been here I have been able to find what I'm looking for is minimal troubles. If I can't find it all of the associates I have ever dealt with have been very wonderful. Traditionally I make multiple online pick-up orders and about 75% of the time it's ready when I walk in. From time to time they are pretty busy and they may have not gotten to it yet although I have never waited more than 10 minutes which I can say is much better than other locations. All of the nice young ladies at the online order pick up are always very polite and pleasant to work with!
8 years ago (16-09-2017)
I am a contractor and use this home depot daily. I advise avoiding on the weekend as there is no one at pro desk and only one cashier at contractor end.
7 years ago (17-12-2017)
Rick in hardware went the extra mile to help me find what I was looking for. Saved me a trip from going to another store. Thanks Rick
8 years ago (10-11-2017)
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