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Ashley HomeStore

  1. Maryland
  2. Maryland Furniture Store

Reviews, get directions and contact details for Ashley HomeStore

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 6610 Baltimore National Pike, Catonsville, MD 21228, USA
Phone: (410) 788-7779
moc.eracremotsucyelhsa@elivsnotac
State: Maryland
Zip Code: 21228


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Reviews
I have been waiting since The Saturday of Presidents Day Weekend for furniture that I was told would be delivered. We called and they said they had our couch but were waiting on a small kitchen table and chairs. they would deliver the couch but we would have to come and pick up the table and chairs. When pressed, we told them to cancel the table and chairs and deliver the couch, they said they found the furniture and would be able to deliver it this week. There was a snow storm yesterday and we were told if the delivery was canceled they would call. Also the said they would reach out to us 30 minutes prior to deliver - very important as my wife and I both work and we need the time to get to the house. Well after hearing nothing my wife just called today and was told they are 15 minutes away. I wonder if she is not there will they just leave - lets hope not. We had to push to get our furniture and then no communication unless we initiated it. The service with this company is deplorable and I will never go back and further will never tell anyone to shop here. If I could give no Star - I would!
8 years ago (15-03-2017)
My experience in the store was great. The man who helped me (J.O.) was so incredibly sweet and worked hard to get me the sectional I wanted. When I finally ordered the sectional, they assured me it most likely wasn't going to be the 6-8 weeks that they tell you. LIES!!!!! It has been over 7 weeks and I have heard nothing until today when I called. The woman I spoke with said that it wasn't supposed to come into the warehouse until March 17th which is over 8 weeks from my purchase. When I told her this, she double checked everything and my couch just so happened to be delivered to the warehouse today. Coincidence? I think not. Then, she told me it hadn't been scanned in, so she she would give me a call tomorrow. So, how long does it take to scan furniture in? how does she know it's been delivered if it hasn't been scanned in? I spent $1500 on this couch and have been sitting in my new apartment without it for two weeks. I am extremely disappointed and will most likely NEVER be stepping foot in this store again.
8 years ago (10-03-2017)
I work for a big commercial company I was looking for big purchases around $25,000.00. But we need to buy one dresser and a nightstand to show the CEO of the company. They made us jump through so many hoops just to get two pieces of furniture. We were at the warehouse to pick up the two pieces but after we had to wait for 30 minutes for them to get it off the shelf. This was the biggest joke so we Cancelled the purchase and went to value city down the road. Way better experience now they got our Business. Value city is very happy.
8 years ago (25-01-2017)
The service here is excellent. They really take good care of you and the amenities are top notch. Always a pleasure to purchase furniture from Ashley Furniture. The purchase experience was great and my sales person "Hira" was really friendly and helpful. I got a great deal.
8 years ago (05-01-2017)
It's a really wonderful place for anyone who wants furniture. They have excellent customer care with best services. Employees seems really professional. There was a employee named Aqsa who really helped me in getting my stuff which showed how good she was in her work. I really recommend this store for your furniture.
8 years ago (07-01-2017)
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