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Arhaus

  1. Harbor East
  2. Maryland Furniture Store

Reviews, get directions and contact details for Arhaus

Story

Arhaus started in 1986 with a singular passion to provide unique, high quality, well designed home furnishings. Our philosophy is to design our own products, search for the best manufacturer while controlling quality and bring our furniture directly to our customers. Our product developers travel the globe, working directly with skilled artisans to craft pieces that can only be found at Arhaus, ensuring that every Arhaus piece meets our high quality standards. This great attention to detail and commitment to excellence extend to every aspect of our brand and all that we do at Arhaus. Come visit your local Arhaus furniture store at 660 South Exeter Street.

Address: 660 S Exeter St, Baltimore, MD 21202, USA
Phone: (410) 244-6376
State: Maryland
Zip Code: 21202


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
The furniture is gorgeous. Not all of the floor staff were helpful though. One lady was as professional as can be, and so well spoken. One didn't even bother to check in with me as I was deciding upon fabric, and she actually "forgot" to look up a simple question for me on the website, I had to follow up with her. Really, for this price customer attention is paramount.
8 years ago (31-08-2017)
We recently bought a desk from Arhaus - we were told it was an original piece from India. After looking at the website following our purchase and bringing the item home - we find that it is "inspired by authentic antiques handcrafted in traditional Chinese styles'" and not an original at all. No doubt, we paid more for this item because we thought was an original antique. Do not trust the sales people here. We would return but, the restocking fee is ridiculous. This experience is infuriating.
8 years ago (23-07-2017)
There is no doubt that the style and quality is very nice. However, the prices are very high and so I expect excellent style and quality at that pricepoint. The problem is the customer service. I bought 2 chairs for $3500 which is more than I would normally spend. I made the purchase in July 2016 and they were just delivered 9 months later! It has been a nightmare. It took 4 months for delivery (vs the 8-12 week commitment) and the fabric was wrong. It took 3 weeks for Arhaus to agree to the mistake and make it right. I worked with sales people, the store manager, and "concierge service" via many emails and phone calls. Finally I got agreement in writing to fix the error which they made. I received no apology, no compensation. I asked to be put at the front of the line to produce the correct chairs - I was told they would make the request. The delivery of the correct chairs came 4 months later! I am beyond disappointed. 9 months to receive 2 chairs is just not acceptable. While I like the chairs, the terrible experience overshadows the product itself.
8 years ago (15-04-2017)
Nice looking furniture. Questionable quality. Poor customer service. A close friend purchased a very expensive sofa from here which broke in less than a year after purchase. When I looked closely I saw that the wooden frame had cracked where there was a knot in the wood. Customer service including management were very adamant that they could send out the repair tech at our cost but it would likely not be covered by any warranty and we would be responsible for additional repair charges. Would not shop here or recommend. There are plenty of stores to choose from.
9 years ago (18-01-2017)
Super helpful staff....very cool designs. Well worth a visit!!
8 years ago (14-06-2017)
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