AT&T

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AT&T of Cedar Hill helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 352 N Hwy 67 e, Cedar Hill, TX 75104, USA

Phone: (469) 272-0412

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State: Texas

Zip Code: 75104

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Reviews

If I could give them 0 stars I would!!!! They place has horrible customer service!! I don't know what their qualifications are to work at this AT&T retailer but it must be to be rude & unprofessional! Went in to get a screen protector for my new phone and an employee by the name of "Bo" assisted me. When I told him I was there to get a new screen protector because the one that was previously put on had came off, he rudely said he would look or another screen protector and put it on my phone but it would be difficult because of the round edges of my screen?! Ok?!! They make screen protectors especially for phones like mine, it was just that he was being lazy and didn't want to be occupied with helping me instead wanted to be available for when a sale walked in. Then he came back with a screen protector to put on my phone and clearly DID NOT know what he was doing! In the process of putting on the scree protectors he messed up like two of them!! He then began to get frustrated from his own stupidity and began throwing things around, I then asked to speak to his manager since I didn't want to continue being assisted by him. His manager by the name of "Roger" came and instead of hearing me out as the customer, he took his associate's side and was as rude as him! Now I understand why his employees are rude since he sets an example! I will be taking this up! I will not be treated this way, been with AT&T since it was Cingular and never have I experienced such bad treatment at a local retailer!

 8 years ago (02-12-2017)

Reason as to why the low rating is as follows: I've visited this store for a few years & overall they need more urgency with customer service. You can schedule a visit but can still be here over 30 minutes (bring snacks by the way). Today I spend over an hour here just to be told I had better chance of wifi connection at home due to everyone including customers connected to their wifi. Customers should not be allowed to use if it'll disrupt service to help other customers. Staff is friendly overall but seems like managers do not want to engage with matters. I believe that (managers/supervisors) would make a huge difference by simply asking "how's everything going"; this store can improve service & allow customers to leave faster rather than looking at your watch to check time. If your title is to improve overall experience & your either standing around or walking all over the place then you are not the right person for the position. One last thing: SOMEONE PICK UP THE DAMN PHONE!!!

 8 years ago (27-06-2017)

Jagayle was awesome!  She was knowledgeable and friendly. I will never make the mistake of going to the Duncanville store again. The people in Duncanville are CLUELESS! I will go to Cedar Hill!

 8 years ago (09-07-2017)

Friendly staff, knowledgeable. You can pay your or wireless service, purchase or upgrade your phone and purchase accessories. 

 8 years ago (09-07-2017)

I thought Verizon had terrible in-store customer service. But AT&T has officially jumped to the number one spot. Took my mother in here because she's new to the smartphone world and her phone was moving exceptionally slow and she needed help or possibly even an upgrade. Sales associate took one look at her phone while it was in my hand and said "well we don't fool with that phone because it's cheap". Even though she purchased it through AT&T... so basically he wasn't going to waste his time helping my mother with her low-grade smartphone. I made sure we left quickly before he tried to talk her into getting an iPhone or something ridiculous. Easy to say the problem wasn't resolved but he did tell us to go buy a $50 memory card even though she already had one. Thanks AT&T you are the best!! #SIKE

 9 years ago (30-09-2016)

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