AT&T Store

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Address: 17 W504 W 22nd St, Oakbrook Terrace, IL 60181, USA

Phone: (630) 782-1861

Website

State: Illinois

City: Oakbrook Terrace

Zip Code: 60181

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Cody thank you again!!!! Cody is the best, great costumer service, he spend 2hours in store with me together on phone(with AT&T agent) helping me fixing my issues with my new AT&T account for tv and internet. Anybody who is going to this location should ask for him, he is 5 star!!!

 7 years ago (14-03-2018)

Weird concept for an cell phone store -- I've been to Sprint & Verizon, and they are efficient.  Went in to change a SIM & saw several employees with DirecTV shirts right inside the door.  I assumed they were pushing TV service so I quickly walked past.  Waited at the check-out/service counter to speak to an AT&T employee, no one was around.  Do people actually pay their bills here?  Why?  Heard phones ringing constantly without anyone picking them up. (reviewers stated they could never get anyone to pick-up, because no one is there to answer)  Looked around but couldn't tell the difference between employees & customers -- No AT&T shirts or name tags, just dressed casually.  Most were siting down, playing on their phones or talking with one another.  Went back to the entrance & just started requesting a new SIM to whoever would listen.  
2-Stars because I walked out with a SIM -- The whole point of the visit.

 8 years ago (10-12-2017)

- 10 stars 
Don't go to this location. They literally lie to get your business,  and when they say they'll fix it,  don't honor their words , no call backs 
0 integrity. Worse experience me and my family ever experienced after transferring from T-Mobile 
Horrible customer service

 7 years ago (20-02-2018)

The level of expertise is amazing. They spend as much time with you as necessary for repairs or upgrades. The place to go for consummate service.

 8 years ago (15-12-2017)

I will preface this review by stating that both my family and I have been loyal AT&T customers for the last 15 years, and we were completely horrified by the service that we have been receiving lately, in particular from the management staff at this location.  

We were interested in reducing our monthly, which had gotten quite high considering we had the triple play (cable, phone, internet), as well as a mobile line.  It took 5 hours in the store to figure this out, and finalize all of the details.  Additionally, we switched to DirectTV, and switched 2 cell phone lines to AT&T for an extra discount.  We had poor experiences in the past moving lines to another provider, and we asked several times how AT&T would cover our termination fees.  Both the customer service rep, and manager at this location, Nadia, said point blank you will receive a gift card for the full amount (in this case that amount was approximately $800.00).  Also, we were signed up for a special promotion where we would get 1 mobile line for free, however it would take 3 billing cycles to go into effect.  

Cut to 6 months later, we are being charged the full amount for both cell lines, we are being charged for extra services we did not order for DirectTV, we received $100 on gift cards to cover our $800 worth of termination fees (and even those cards do not work), and we have spent at least 20 hours of our precious time going back so that the "management" staff can fix their mistakes.  

After being talked down to, insulted, and not listened to by Jose, Nadia, and Sade, the matter is still not fixed.  We have spent hours trying to fix these mistakes in the store, online, and through the customer service phone number.  Not only are we out $800...but we are still not being charged the right amount, have had to waste so much time, and overall were completely lied to for them to "get the sale."

I would highly recommend that someone from AT&T contact me in order to rectify this situation that was entirely created by the management staff at this location.  Never in my life have I dealt with such terrible people skills, awful customer service, and such an incredible lack of knowledge of your own company and policies.  I will be terminating all of my services with AT&T as soon as possible, as well as recommending the rest of my family and friends do the same.

 8 years ago (15-12-2017)

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