AT&T Store

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Address: 20934 Frederick Rd, Suite B1c, Germantown, MD 20876, USA

Phone: (301) 353-8810

Website

State: Maryland

City: Germantown

Zip Code: 20876

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:30 AM – 5:30 PM

Update Info

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Reviews

The Gentleman who approached me was courteous and very professional and very helpful. He helped me by carrying a couple of boxes to my car seeing I was having some problems carrying them myself.

 8 years ago (15-11-2017)

Twice, in less than a week, I have been in this store. I still have yet to get any help at this store. The fist time, I walked in and was told 10 minute wait. While waiting, I heard a gentleman who was being helped say that he had a friend coming and asked the employee if he could help his friend instead of waiting since now there was a 5 person wait and the employee agreed. After waiting 30 minutes, and watching the manager meander around the store looking like a lost puppy and the employees move at about a snails pace, I left. I drove down to the AT&T store in falls grove. I was in and out with everything I needed in less than 30 minutes. Ivan and Donnel were friendly and very helpful!! I forgot to have Ivan and Donnel change my address because I recently moved. I was right next to the Germantown location, so I stopped in to get this done. I was told to have a seat and someone would be with me shortly. I sat down and waited. I watched the employees again move at a snails pace. The manager and another employee were near the front door taking to a gentleman, who walked in after me, about basketball. I was able to reach out to Ivan at the falls grove store and he was able walk me through how to change my address online. So I left once again, without any help from anyone at this store. I have been to this store before and the wait is always long and the employees seem miserable and unwilling to help you. From now on, I'll drive the extra distance to falls grove first instead of even attempting to deal with the Germantown store.

 8 years ago (07-06-2017)

Inattentive staff, unprofessional and unhelpful. Staff provided false information on multiple accounts after verifying with online customer service.

 8 years ago (27-02-2017)

I have always receives quick and professional service. Please educate yourself prior to e tearing as they will often steer you towards whatever will get them a potential bonus. 

 9 years ago (30-07-2016)

Grouchy staff, not up to help outta towners

 8 years ago (01-09-2017)

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Reviews, get directions and contact details for AT&T Store

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