Sprint Store

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Address: 20650 Seneca Meadows Pkwy, Suite C1, Germantown, MD 20876, USA

Phone: (301) 741-4643

Website

State: MD

City: Germantown

Zip Code: 20876

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 7:00 PM

Update Info

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Reviews

"Byshema's performance perfect! I really love the effort she puts into the store." - Donald Frame

 7 years ago (27-04-2018)

Today was the worst, unprofessional experience I have ever had.  I called Sprint corporate office to report it before I could get out of the parking lot.  So where do I began, Shema, was unprofessional, sarcastic and tried unsuccessfully to multitask  and handle multiple customers all while talking about the customers.

I have been a Sprint customer for many years, a  brand loyal customer for many years and I went in to the store to upgrade a few of my lines.  First, they couldn't explain any of the Samsung devices, only apple devices, although the Sprint store carries Apple products as well as Samsung.  

I was trying to understand the lease agreement options as well s the buy back program and she was irritated that she had to be there later than she wanted to be, although there were still customers in the store needing help.  Needless to say, she got snippy and sarcastic and started arguing back and forward with me, because I addressed her attitude.

I ended up having to  have her co-worker call the manager and he heard her arguing with me and being professional, he asked to speak to her and she was rude to him.

I ended up leaving the store, not doing my upgrade, and contacting sprint by phone and by email to let them know about this experience as well as report this employee and the store.

Never would I give this store my business.

 7 years ago (01-01-2018)

Horrible experience!  I have endured a 1 month saga in an upgrade process.  Initially we were told that the Wisteria location was out of 8 phone 8's.  They called the Great Seneca location to confirm they were in stock there, as such we went.  To find out they were not in stock -_-  Ok, told to come back later in the week after shipment came in, called 1 week later to confirm they were there, were told over the phone they were.  Went there once more, not in stock -_-  This same process happened 2 more times, finally the phone was in stock, but they were having issues with the "buy back feature" and could not process the upgrade.  6 wasted trips to this store to deal with incompetent staff who all seem like they smoke in the back and could care less about the customer's experience.  We said we would switch to tmobile for the manager, to smile and tell us the two companies were merging.  Thanks a lot Sprint, for wasting my entire October!!!

 7 years ago (17-11-2017)

Horrible experience. Bad customer service. Staff definitely need training on how to handle customers.

 7 years ago (01-01-2018)

The staff were extremely helpful, help me solve a lot of mistakes made by best buy

 7 years ago (13-12-2017)

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